Determine objectives and define the scope of work in collaboration with senior management and customers for internal and external projects. Create detailed work plans, allocate resources, and execute the project to completion. Solicit business requirements from customers and provide customer training on ways to use our solutions to meet those requirements. Provide updates and reports to internal and external stakeholders, resolve resource contention issues, and work with vendors to ensure on… Show more Determine objectives and define the scope of work in collaboration with senior management and customers for internal and external projects. Create detailed work plans, allocate resources, and execute the project to completion. Solicit business requirements from customers and provide customer training on ways to use our solutions to meet those requirements. Provide updates and reports to internal and external stakeholders, resolve resource contention issues, and work with vendors to ensure on time delivery of equipment and services. Develop relationships with customers and vendors, and manage customer accounts from a CRM perspective. Show less

Manage 10 System Administrators to support technology and applications for the Mortgage & Consumer Lending and Business Banking divisions. Develop and lead against project plans for system changes, modifications and implementations. Communicate departmental goals and progress to stakeholders at all levels in the Bank. Oversee audits and compliance, enforce standards, and ensure the delivery of consistent and superior customer service.

Manage 11 technicians to support technology and infrastructure for 200 company owned offices across New York State and 100 Franchise offices in New York, Pennsylvania, and Vermont. Provide and communicate guidance for technology needs and direction to ensure field initiatives are successful and compliant with company policies and standards.