Robert Stubbs, Msit Email & Phone Number

Canton, Ma, Us

Overland Park, Kansas, Us

▪ Selected to launch and lead Professional Services to support startup Payer & Emerging Markets BU. Built Project Management and Consultant roles and collaborated with PMO to define processes and standards. Negotiated professional services contracts and created Statements of Work. Personally exceeded Services revenue targets and managed to financial targets.▪ Coordinated with project managers to represent state and status of multiple Payer projects to monthly executive review committee including project health, critical concerns as well as any mitigation and client communication plans.▪ Trusted advisor to leadership of strategic clients and early adopters. Voice of stakeholders with product and engineering teams to identify roadmap and drive repeatable implementation and post-go-live operations for a variety of enterprise-wide products. ▪ Advised President and functional leaders to define and iterate strategy for targeting new market by combining existing products with new managed services in risk sharing arrangements with value-based care organizations, payers, ACOs, and MCOs.▪ Created pricing and coverage models for SaaS products focused on referral orchestration, utilization management, post-acute prior authorization, chronic disease management, and social care coordination with Community Based Organizations (CBOs).

Overland Park, Kansas, Us

▪ Created and led team focused on clients designated as strategic while expanding clinical expertise, client ROI, and expanding CarePort’s payer client-base. Personally managed the most complex health systems and payers with 100 percent retention.▪ Collaborated with Allscripts peers, integrating and infusing urgency into a new, unified team covering 1000 provider clients and $100 million in ARR. Drove review of the combined portfolio, developed retention strategies and rationalized client contracts.▪ Promoted internal advancement through cross-training, continuous learning, and expansion of individual responsibilities.▪ Executive Program Manager leading multi-discipline team that built CarePort’s first bi-directional post-acute authorization integration with multiple payers. This was the largest (by 8x), most complex deal in CarePort history, significantly elevating ARR.

Overland Park, Kansas, Us

▪ Recruited to redefine and lead existing Client Success team, created engagement strategy and clarified all client-facing roles.▪ Partnered with Sales and grew to $30 million ARR, hired RNs to expanded team’s consulting and care coordination competency. ▪ Led the national acute network build out, directing cross-functional program to secure EMR / ADT data feeds from 1000+ acute providers with a 90+ percent acquisition rate. This was essential to a successful launch of CarePort’s care coordination solutions.▪ Revised and led post-acute network expansion program, doubling ADT and clinical data feeds from EMRs. Engaged with SNF and agency owners to negotiate Business Associate Agreements focused on interoperability, data sharing, and HIPAA compliance.

Waltham, Massachusetts, Us

▪ Revised, developed, and presented coursework on networks, web development, business applications and other IT concepts.▪ Taught semester-long graduate-level MSIT course driven by case studies of enterprise architecture strategies and problems.▪ Conducted expert level sessions on Microsoft Excel, covering advanced business formulas and foundational data management.▪ Mentored new adjuncts on course content development, teachings skills, and the university’s education technology systems.

Engagements Included:▪ Interim COO advising early stage consumer App & Web-based service offering on funding, development, product launch, operations and general management.▪ Strategic Advisor for Knowledge and Learning programs for technology arm of Fortune 100 company serving the healthcare space. ▪ Small Business IT Consulting: Advisor for IT and general business strategy to natural health care and wellness practitioner

Austin, Texas, Us

▪ Defined Customer Success & Implementation Services program for the new initiative, The Oracle Cancer Research Cloud, designed to create a major inflection point in the research, diagnosis, and treatment of cancer.▪ Drove agile user stories and collaborated on roadmap with research scientists, product management, dev ops, and engineering. ▪ Defined key metrics to track and identify proactive areas of engagement, assess risk, and avoid churn.

San Jose, California, Us

▪ Led "best of the best" global team of enterprise consultants and architects with a pre-sales, services, and enablement focus. Mentored up-and-coming leaders by empowering more decision-making and integrating them into the front of the sales cycle.▪ Directed enablement programs including a highly successful global “get the red out" program, closing critical gaps in capacity among pre-sales, professional services, and partners to assure swifter on-boarding and adoption.▪ Reorganized & transformed team from predominately response driven “SWAT Team” into a proactive selling partner resulting in strategic multi-million dollar deals, reduced time to value, and references and renewals.▪ Led customer loyalty, retention and migration program, collaborating with customer lifecycle team to identify churn risk, improve renewal yield and protect subscription and maintenance revenue of $40+ million.▪ Retained key new customers accounting for $5 million+ in revenue as trusted advisor, executive sponsor and directing responses to critical implementations and product escalations, thereby restoring customer reference status.▪ Expedited availability of critical field-engineered functionality and utilities critical to customer experience by driving integration into agile user stories, product development, and early distribution via customer community sites.Roles: Customer Success, Field Engineering, Pre-Sales, Professional Services, Business Development & Alliances. Customer Escalations Management

San Jose, California, Us

▪ Global operations owner for three new products, SaaS and on premise. Led strategic programs, approved sales, managed internal relationships, and negotiated and executed OEM agreements and managed relationships with strategic partners.▪ Collaborated with VP of Sales to recruit and enable a completely new Sales and Pre-Sales teams for launch in Europe. Team grew sales over 100% in year three. Drove build out of European, Asia and Latin America Services teams with SVP of Services.▪ Executive sponsor brought in to key deals to help close business and into to critical customer escalations to resolve issues. ▪ Acted as Chief of Staff to GM of Business Unit: built and managed financial budget and business case for new BU, prepared and presented in regular CEO and Executive Team briefings on plans and status and to promote and defend the business. Owned Quarterly Business Review and weekly updates. ▪ Resolved chronic shortage of onboarding and deployment resources and protected services revenue by creating an exchange and immersion training program swapping BU and services resources to assure commitments while growing capacity by 400%.▪ Transformed a highly bureaucratic operating environment, establishing trusted, productive partnership among product management, engineering, legal, pricing, sales, services, etc., creating an agile launch capability.Roles: Operations, Chief of Staff, Customer Success, Sales, Services, Business Development & Alliances, Product Management.

San Jose, California, Us

▪ Founding senior leadership team member and operations leader responsible for setting and executing strategy of emerging business venture resulting in launch of new solution addressing the Enterprise IT Governance, Risk and Compliance markets.▪ Built team of technical and domain experts to establish field engineering, pre-sales, delivery and support capabilities.▪ Partnered with Sales leadership to deliver enablement and led cross-functional activities during sales pursuits including local Account Directors, solution sales, pre-sales, services, SaaS operations, product management and engineering. ▪ Led BU Operations, managed key projects, defined cadence to measure startup business: cross-discipline reporting, performance metrics, analysis, process improvement and briefings for C-level officers on state of startup business.Roles: Operations, Chief of Staff, Pre-Sales, Customer Success.

San Jose, California, Us

▪ Recruited to senior leadership of CTO chartered product development incubator charged to research, design, develop and launch CA’s first Mobile Device Management product.▪ Managed internal pilot program, directed beta program and success of early adopter’s deployment projects.▪ Defined positioning and account acquisition strategies and led account acquisition activities including demonstrations and executive customer briefings to acquire initial beta sites and first paying customers.Roles: Customer Success, Product, Management, Release Management, Beta Program: Sales & Services.

San Jose, California, Us

▪ Reported directly to the CTO based on my proposal to create a new position charged with bringing startup products incubated in the Office of the CTO to market more effectively. ▪ Devised and executed strategies guiding teams through dynamic early phase development, sales enablement, and deployment activities. Advised CTO and leadership team on viability of various products and programs in incubation.Roles: Evangelism, Business Development

San Jose, California, Us

▪ Drove enablement, awareness and sales of CA’s Application Management product line spanning various web server, application server, messaging and email, database and SOA / web services management solutions.Roles: Evangelism, Business Development.

San Jose, California, Us

▪ Managed the product launch plan and cross-functional process of all teams required to go to market.

▪ Founding employee and leadership team member taking Adjoin from concept to competitive offering in 12 months, delivering one of the industry’s first SOA /web services management tools. *Acquired by CA Technologies

Santa Clara, California, Us

▪ Led team of Program Managers, Project Managers and Quality Assurance Engineers responsible for all web services development projects.

▪ Recruited as early stage employee to launch AnyDay.com, a web-based personal information management solution offered as a service, from startup to acquisition by Palm, Inc. ▪ Led Initial Customer Success efforts, created and built Quality Assurance, Program Management and Release Engineering Functions.*Acquired by Palm, Inc in June 2000

Us

▪ Directed cross-functional teams to successfully manage deployments of Smart Time’s rules-driven pay calculation systems at several Fortune 500 companies.

Us

Operated as Genesis Business Systems, Inc until acquisition by Achieve (later MDI / Achieve).▪ Early Stage team member and senior leader holding different positions to execute a company restart and re-design and re-launch a complete suite of clinical, financial and operational applications creating a full EMR and ERP platform for the post-acute market.▪ Grew company from a small regional provider with 100 skilled nursing and long-term care customers to a national provider with over 1000 sites in 30 states.▪ Founded, built and directed the Quality Engineering Team and Technical Writing Team.▪ Defined and directed release engineering processes with final "go or no-go" authority on all releases. Including major releases for clinical compliance, Minimum Data Set (MDS), and Medicare and Medicaid billing and electronic submission updates. ▪ Led Customer Support, Professional Services, Consulting and Education for 1000+ customer base.▪ Proficient in all clinical and financial applications related to these healthcare facilities.

Ms, Information Technology

Bachelor Of Science (Bs), Business Administration