Robert Surette Email & Phone Number

London, Gb

Occams’ Enterprise Testing Suite(ETS) provides unlimited testing, monitoring and analysis across your entire customer contact centre or unified communication platforms.ETS continually validates your infrastructure / configuration providing real time alerts based upon specified parameters.ETS ensures your configuration changes will work as anticipated. Replicating high volume calls across your platform simultaneously ETS provides detailed reports on your systems performance and capacity.

Redwood City, California, Us

Cyara is a provider of an omni-channel customer experience testing and monitoring platform for the Contact Center. Founded with a focus on making its customers successful, Cyara enables innovation of the customer experience to achieve better customer outcomes while dramatically reducing the cost of development and testing and minimizing the risk of exposing customers to poor customer experiences.

Managed all aspects of Direct , Channel & Alliance Partner Sales & Support for Vocalcom's Unified Communications Contact Center Platform on the East Coast.

Campbell, Ca, Us

Responsible for the leadership, management, recruiting, and strategic development of the Channel Partners. • Provided necessary assistance to all assigned partner base to maximize revenue and drive incremental business opportunities for Unified Communications• Led the development and execution of effectual strategies to position 8x8 Cloud Based Virtual Office & Virtual Contact Center & Analytics sales and deployment with Alliance Partners• Directed the augmentation of new channel & alliance partner relationships which resulted to optimization of territory coverage and increase of 8x8’s access to customers such as Partners Healthcare, Wegmans and Barclay’s in excess of 50%.

Minneapolis, Mn, Us

With more than two decades of experience under our belt, we know a thing or two about workforce optimization. We’re a company that’s driven by better. Better people, better products, better performance. We never settle for the status quo, strive to solve problems before they are problems, and aim to take the ugly out of workforce optimization software. And by continually reinvesting our energy and resources into improving the user experience, you can bet our products are as intuitive and easy to use as they are relevant.

Jacksonville, Fl, Us

Supply chain specialist managing critical portfolio, spend forecasts, solution reviews, and need assesments of long-term, tier 1 clientele. Provides supply management solutions, risk mitigation, governance & compliance to potential & existing suppliers. Steer strategic planning, business development and process review consistenly attaining and outperforming revenue growth objectives.­• Oversaw strategic planning, business development, and process review which led to consistent achievement of revenue growth objectives• Succeeded in surpassing the established revenue growth objectives with 150% of quota first half 2012• Determined significant supply chain initiative at UTC which resulted to $300K in new business• Demonstrated strategic leadership in the successful consolidation and upgrade of Fidelity, resulting to $100K new business• Achieved certification as supplier risk manager and completed Revenue Storm programs.

Regional sales leadership role, spurring sales and revenue growth for portfolio of more than 400 existing accounts across New England and New York territory. Maintained and expanded existing business in the Risk, Governance & Compliance segments through integrated business development, solutions review and account management.• Spearheaded overall sales and revenue growth for portfolio of over 400 existing accounts throughout New England and New York territories• Acquired 25% increase in new revenue of territory for FY2010 • Closely collaborated with customers; successfully drove high retention rates; and retained 97% of territory customer base in 2010• Succeeded in closing new business at Northeast Utilities which resulted to a three-year deal at $160K annually• Strategically led the turnaround of a lost New York University client winning back three-year deal with $50K yearly• Global Compliance was acquired by D&B.

Melville, Ny, Us

Menlo Park, Ca, Us

Entrusted with one of Genesys’ largest accounts, Verizon. Collaborated closely with and influenced decision makers at all levels within Verizon. Contributed in-depth product expertise to craft strategies and perform presentations on portfolio of Genesys contact center products.

Education record

Education record