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Occam's continual testing platforms helps create collaborative work environments, ensuring that contact center operations run smoothly at every touch point of the customer journey. Seamlessly uncover gaps before they become an issue while improving customer satisfaction and operational efficiency and reducing time and cost of innovation.Want to learn more about what Occam can do for you. Schedule a demo with me today.https://calendly.com/bsurette-2
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Head Of SalesOccam Networks Ltd Nov 2017 - PresentLondon, GbOccams’ Enterprise Testing Suite(ETS) provides unlimited testing, monitoring and analysis across your entire customer contact centre or unified communication platforms.ETS continually validates your infrastructure / configuration providing real time alerts based upon specified parameters.ETS ensures your configuration changes will work as anticipated. Replicating high volume calls across your platform simultaneously ETS provides detailed reports on your systems performance and capacity.
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Strategic Sales Director- EastCyara Mar 2016 - Oct 2017Redwood City, California, UsCyara is a provider of an omni-channel customer experience testing and monitoring platform for the Contact Center. Founded with a focus on making its customers successful, Cyara enables innovation of the customer experience to achieve better customer outcomes while dramatically reducing the cost of development and testing and minimizing the risk of exposing customers to poor customer experiences. -
Northeast Regional Sales DirectorVocalcom Usa & Canada Jan 2015 - Jan 2016Managed all aspects of Direct , Channel & Alliance Partner Sales & Support for Vocalcom's Unified Communications Contact Center Platform on the East Coast.
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Regional Channel Manager8X8, Inc. Jul 2014 - Dec 2014Campbell, Ca, UsResponsible for the leadership, management, recruiting, and strategic development of the Channel Partners. • Provided necessary assistance to all assigned partner base to maximize revenue and drive incremental business opportunities for Unified Communications• Led the development and execution of effectual strategies to position 8x8 Cloud Based Virtual Office & Virtual Contact Center & Analytics sales and deployment with Alliance Partners• Directed the augmentation of new channel & alliance partner relationships which resulted to optimization of territory coverage and increase of 8x8’s access to customers such as Partners Healthcare, Wegmans and Barclay’s in excess of 50%. -
Territory Acount ManagerCalabrio, Inc May 2013 - Jun 2014Minneapolis, Mn, UsWith more than two decades of experience under our belt, we know a thing or two about workforce optimization. We’re a company that’s driven by better. Better people, better products, better performance. We never settle for the status quo, strive to solve problems before they are problems, and aim to take the ugly out of workforce optimization software. And by continually reinvesting our energy and resources into improving the user experience, you can bet our products are as intuitive and easy to use as they are relevant. -
Supply Chain Management Sales SpecialistDun & Bradstreet Apr 2011 - Apr 2013Jacksonville, Fl, UsSupply chain specialist managing critical portfolio, spend forecasts, solution reviews, and need assesments of long-term, tier 1 clientele. Provides supply management solutions, risk mitigation, governance & compliance to potential & existing suppliers. Steer strategic planning, business development and process review consistenly attaining and outperforming revenue growth objectives.• Oversaw strategic planning, business development, and process review which led to consistent achievement of revenue growth objectives• Succeeded in surpassing the established revenue growth objectives with 150% of quota first half 2012• Determined significant supply chain initiative at UTC which resulted to $300K in new business• Demonstrated strategic leadership in the successful consolidation and upgrade of Fidelity, resulting to $100K new business• Achieved certification as supplier risk manager and completed Revenue Storm programs. -
Regional Sales DirectorGlobal Compliance Mar 2010 - Mar 2011Regional sales leadership role, spurring sales and revenue growth for portfolio of more than 400 existing accounts across New England and New York territory. Maintained and expanded existing business in the Risk, Governance & Compliance segments through integrated business development, solutions review and account management.• Spearheaded overall sales and revenue growth for portfolio of over 400 existing accounts throughout New England and New York territories• Acquired 25% increase in new revenue of territory for FY2010 • Closely collaborated with customers; successfully drove high retention rates; and retained 97% of territory customer base in 2010• Succeeded in closing new business at Northeast Utilities which resulted to a three-year deal at $160K annually• Strategically led the turnaround of a lost New York University client winning back three-year deal with $50K yearly• Global Compliance was acquired by D&B.
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Regional Vice President SalesCosmocom (An Enghouse Interactive Company) Jun 2005 - Sep 2008Melville, Ny, Us -
National Accounts ManagerGenesys Telecommunications Jun 2000 - May 2005Menlo Park, Ca, UsEntrusted with one of Genesys’ largest accounts, Verizon. Collaborated closely with and influenced decision makers at all levels within Verizon. Contributed in-depth product expertise to craft strategies and perform presentations on portfolio of Genesys contact center products.
Robert Surette Skills
Robert Surette Education Details
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Boston University -
Harvard University
Frequently Asked Questions about Robert Surette
What company does Robert Surette work for?
Robert Surette works for Occam Networks Ltd
What is Robert Surette's role at the current company?
Robert Surette's current role is Sales & Business Development Leader.
What is Robert Surette's email address?
Robert Surette's email address is bo****@****ast.net
What is Robert Surette's direct phone number?
Robert Surette's direct phone number is +165054*****
What schools did Robert Surette attend?
Robert Surette attended Boston University, Harvard University.
What skills is Robert Surette known for?
Robert Surette has skills like Account Management, Crm, Telecommunications, Sales Management, Sales Operations, Sales, Saas, Call Center, Cloud Computing, Call Centers, Salesforce.com, Management.
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