Bob Trowbridge Email & Phone Number

Florida, United States

Tampa/St. Petersburg, Florida Area

Conduct customer gap analysis to understand the unique needs of each client. Act as liaison between customer and technical team to articulate needs, issues & concerns.Consult with the customer relative to findings and recommend solutions.Create project plan to install/upgrade hardware & software, as needed per client.Submit and track all requirement requests (Jira, Confluence and SalesForce.com).Automate business processes using PowerShell.Identify, evaluate, recommend, and deploy patches to server and desktop systems.Install and configure hardware (servers, desktops, racks & CAT5) and InterAct software.Analyze, test and resolve hardware and software configuration problems.Set-up and administer Windows & SQL, backups and network monitoring.Provide emergency services and troubleshooting to customer.

Work with users to define needs, coordinate integration, and provide training.Troubleshoot application errors by isolating issues from symptoms and recommend solutions.Write test plans, and assist Business Analysts with requirements documents, use cases, user stories, & work-flow diagrams.Proficient in SDLCs using the iterative (Agile Scrum) methodology.Participate in daily scrum and periodic requirement & Sprint meetings.Work with onsite developers to create custom tables, GUI's and work-flows as per the FRD.Manually evaluate & test new/modified software to verify functionality using TOAD and SQL.Involved with ICD 9 & 10 encryption to verify validity of the incoming EDI 835/837 claims transaction to review both claim payment and remittance data.Submitting and tracking all requirement requests (using TFS and SharePoint).Use technical writing skills to adequately document all work performed.Ensure proper operation of all PC's, Mac, printers, scanners, iPhone, iPad, & Android devices.Create, edit and delete local, domain and email users & computers.Support current Operating Systems (Windows & OS X), Office Suite & Citrix in an Active Directory and Exchange environment.

Meet with stakeholders to investigate, document and coordinate business requirements for corporate & IT projects.Proficient in technical documentation including test plans, requirement specifications, Business Req. Document (BRD), Functional Req. Document (FRD), and various flow diagrams.Provide coordination throughout the entire System Development Life Cycle (SDLC).Maintain close relationships with UAT team coordinating testing activities across multiple organizations and monitored testing progress and results.Coordinate participation and sign-off of various business partners and customers.End-to-end installation, configuration, and support of Point of Sale systems at retail stores.Lead groups (up to 5) of support team members in various small projects.Hardware & software support of Apple iMac, Mac Pro, MacBook, OS X, Office Suite, misc. software.Setup, image & maintain PC systems, various thin client systems, test servers & Lexmark printers.Research & test new hardware platforms & devices.Lead groups (up to 5) of support members in completing OLA-required tasks such as installing and upgrading retail store Point-Of-Sale systems (Storis) and networks.

SMB/SOHO solutions provider for networking, hardware & software.Meet with clients to determine requirements, make recommendations, and create a project plan to implement hardware and/or software to meet their business need.Complete end-to-end system installation including cabling, servers, printers, switch, router, and connection to their internet provider.Various hardware & software upgrades.Installation and configuration of backup & recovery systems.Firewall, router, switch, PGP and other security configurations.

Manage multiple projects for the IT department of this workers comp nurse case management and bill review company.Implement the company's IT infrastructure and long-term technical strategy and vision.Direct the performance and results of the Networking, Development, & Help Desk teams.Experience in interviewing business users and SME's providing recommendations to resolve issues for various business/technical groups and defining strategic solutions to business problems in a multiple project environment.Effectively facilitate meetings (tracking follow ups, have materials and agenda prepared).Monitor time lines of software roll out, backup library, network & system up-time, etc.Develop and administer budgets.Create and maintain the disaster recovery plan to satisfy corporate OLA.Continuous hands-on involvement in development projects, server builds, software installations, LAN, WAN, cabling installs, router & switch configuration, MS Exchange, Citrix farm, firewall and backup/restore tasks.

Write test plans then manually test software for defects.Actively involved in different phases of manual software testing which included understanding project requirements, execution, test result analysis and bug reporting for the application.Coordinate team actions, assign tasks, and follow through to completion.Administer 13 AIX servers, 3 Linux servers & 2 Windows NT servers.Create and/or teach user level manuals for technical and non-technical personnel.Install, configure and test access authentication software (RADIUS, SecurID & Safeword).Work closely with development to ensure highest quality, zero defect software releases.

Remote and on-site maintenance, installation, & configuration of 30 OS/2 and 5 AIX servers.Level 3 support for Raleigh, NC IBM site (approx. 16,000 employees) printing solutions.Coordinate with multiple departments to fulfill requirements.Participate in root cause analysis teams.Lead or participate in teams from multiple locations throughout the US.Create and/or improve technical procedures & processes.

B.S., Computer Science

Magna Cum Laude Honors

Diploma

Activities and Societies: Key Club, Baseball, Student Body Politics, Yearbook.