Bob Urso Email & Phone Number

Quality Engineer, Continuous Improvement Leader, and Internal Auditor

• Championed team that solved a top priority safety issue on ABS Air Braking Component and implemented new assembly procedures with Poka Yoke to prevent recurrence of escapement.• Reduced top OEM customer scorecard PPM 55% through use of metrics, presentations, and negotiations with seven different plants.• Reduced overall customer PPM 44% by identifying shipping errors as the top contributor, via issuing corrective actions, and forming continuous improvement teams.• Discovered SAP error and created variants to resolve problem of retrieving inaccurate PPM data from Quality, Sales, and Purchasing modules with coordination of the IT department.• Successfully led the quality team during supplier plant transition to Mexico via auditing the process and coordinating PPAP submission through the supply chain, meeting the demands of all Tier 1 customers for approximately 300 parts.• Created metrics for corrective actions to manage follow up and closure within 30 days.• Created PPAP/Project Management Metric by combining information gathered from Planners, Product Development Plan files (APQP), Purchase Orders, and Sales Requests discovering that less than 8% of supplier PPAPs were delivered on time. This led to the implementation of PLM (Product Lifecycle Management).• Trained and supervised technicians in charge of calibration of gages and supplier PPAPs.• Earned role as the key customer quality contact.

• Trained, developed, & supervised Warranty and New Defective Technicians via hands on training, charting, and monitoring their progress. Designed test equipment improving inspection productivity from 79% to 97% seven day turnaround.• Designed pneumatic and electrical mobile test units and trained technicians on site at OEMs to prevent incorrectly rejected product returns, resulting in reduced warranty/shipping costs and PPM.• Improved the Gage Calibration recording and filing system by proper use of GageTrak Software via linking procedures and correcting calibration errors, thus preventing assembly errors and audit findings.• Wrote, updated, embedded flowcharts, and maintained engineering product test instructions to current specifications and comply with ISO9000/TS16949 guidelines.• Implemented 5S Organization in the Quality/Warranty Lab and Returns Receiving area.• Trained new QS9000/TS16949 Internal Quality Audit team members.

• Became the product line expert and relocated from Troy, MI to Hebron, KY to form a product test lab.• Saved loss of business on leveling valve by identifying false rejections by DOT and educating end customer on properly testing product.• Created shipping, receiving, and tracking Access database for warranty and new defective returns.• Created and presented PowerPoint presentations for engineering groups based on trends in lab findings to improve product.

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Associate'S In Liberal Arts (Ala), General