Bob Walcot Email & Phone Number

Atlanta, Georgia, Us

For years I traveled mostly on Delta and then exclusively as I became a Platinum Medallion Elite FF. I so enjoyed the experience of traveling on Delta that I decided to join the company as an emplyoyee, This is my retirement hobby, my happy place where I can utilize all of my knowledge and experience to help the traveling public. I could not be happier! Thank you Delta!

Latham, New York, Us

Responsible for targeted B2B strategic sales activities, from lead generation through close. Develops and implements agreed upon plan which will meet both personal and company goals of expanding customer base. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. Primary clients with extensive contacts as an individual contributor are Charter Communications. Met or exceeded monthly quota by up to 20 percent. Member of the Integra Optics Million Dollar Club for meeting or exceeding a million dollars in monthly sales.

Epic Inpatient Credentialed Trainer with expertise in Ancillary Technician, Medical Provider and Surgical Provider Epic CPOE/Orders modules. Assist providers in both Personalization and Specialization labs. Additionally responsible for scheduling CT Orders Team personnel for Duke University Health System training classes.Epic Go Live support to Inpatient providers, nurses, and other medical center end users at three University Health Systems in the conversion to a new electronic medical record software system. This support involved real-time go-live training during and after hours, as well as teaching helpful tips and shortcuts navigating the system all while promoting continuing excellence of patient care.Consulted Hospital Organizations:1. Duke University Health System2. University of Arizona Medical System3. Wake Forest Baptist Health System

High Point, Nc, Us

Ensured the sales, installation, and delivery of North State Business Markets products and services. Provided direction to a team of 2 Supervisors, 5 Sales Engineers, 18 CSR's and 14 account executives that include the Business Markets Call Center and sales support personnel.Key Achievements: Reorganized operations group into teams to better support ILEC and CLEC sales personnel that lead to an increase in sales by 14% Established goals and objectives that enhanced sales performance of inbound sales team by 8% Developed and implemented a monthly performance review program

Stamford, Ct, Us

Progressive record of positions with increasing responsibility, culminating as a regional Vice President of Commercial Operations, leading the strategic and operational growth of regional Business Service Sales. Ensured the installation and delivery of Regional Business Services products and provided direction to a team of 80+ personnel including two directors, seven managers, five supervisors, 10 network engineers, 20 operations agents and 45 customer care technical support personnel for the North and South Carolina regional locations. Key Achievements: Reorganized 5 divisional locations into a single regional sales and operational call center in Charlotte Adopted Salesforce.com as a regional CRM for sales and operational data to generate operational sales  efficiencies

Stamford, Ct, Us

I was responsible for developing strategic plans for Road Runner /Business Services products and managed a P&L of $30M to align division and system initiatives. Managed the start-up and continued operation of sales and services in Piedmont Triad Market, growing services to $15M business in four years. Interviewed, hired, trained and supervised a department of 50 personnel including four Managers, two network engineers, eight sales executives, 30 call center technical support representatives and six staff support personnel. Orchestrated collaboration between cross-functional teams to build successful and effective customer service.Key Achievements: Grew Business Services revenues an average of 28% year over year from 2000-2007, consistently ahead of forecast with the Piedmont Triad reaching multi-million dollars within two years.  Established a successful strategy of high-speed data bulk offering to ON/OFF University Campus Housing that increase revenues in its category by 20%. This lead to winning the Presidents Sales Award for 2007. Sold and built an all-fiber network to the Winston-Salem Forsyth County Schools. 81 location, multimillion-dollar sale Successfully partnered with the Business Services Sales Manager and Account Executives to design a program to ensure a 1% or less contract turnover resulting in the program becoming the gold standard region-wide. Expanded market share within the territory by identifying and establishing a mutually beneficial business partnership resulting in a 150% growth in the use of internet/broadband security systems year over year. The first executive to successfully launch Road Runner and Business Services in two markets. Concurrently built both businesses generating quick entrance into the competitive market within the Piedmont Triad successfully capturing significant market share.

Stamford, Ct, Us

Kansas City, Missouri, Us

A career spent in Airport Operations that began as an Agent and ended as a Station Manager. I worked with and was responsible for multi-million dollar P&L’s for Regional Operations, managed ramp crew assignments for Eastern’ s Miami ramp operations which were 100+ flight a day operation. Interfaced and facilitated change management with flight operations and aircraft maintenance. Audited customer service, financial and manpower standards for a number of years. Launched a new station and services so I know the product, equipment, and personnel from the ground up.

Executive Masters Program

Bachelors, Business Administration