Bob Wiggins, Spc,Rte,Csp-Sm,A-Cspo,Pmi-Acp,Pmp,Mba,Ms Email and Phone Number
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Agile Coach, Release Train Engineer, Scrum Master, Product Manager, Project manager and influential team leader with proven ability to lead cross functional teams, accurately identify and gather customer technical needs and requirements, by utilizing full life cycle software development background and skills in relationship building, analysis, problem solving, and resourcefulness. I have demonstrated success in identifying, developing, and executing opportunities for change and process improvements, to enhance solutions resulting in increased sales and customer satisfaction.• Experience with the Agile Scrum development methodology and working with technical teams• Experience with Agile Transformations and team coaching• Possess a track record of generating higher levels of customer satisfaction, quality products and services, while increasing revenue and profitability, by applying analytical abilities to pro-actively identify issues and their solutions, and new opportunities for improvements.• Extensive experience in client management and presentations to executive level audiences. Talent for bridging communication gaps for technical and non-technical audiences.• Collaborative and positive cross-functional team builder and leader with a track record of cultivating highly productive project management teams.• Experience developing software using Human Centered Design (UX) Methodologies.• Experience developing Software as a Service (SaaS)• Over five years successful experience in data analysis, use of analytic tools (Excel, SQL, Access)• Over twenty years successful experience in computer programming (C, C++, C#, SQL, SQL Server, .NET, WPF, WCF, ADO.NET, ASP.NET, IIS and MS Visual Studio)• Knowledge of database management systems and Object Oriented conceptsSpecialties: Agile, Scrum, XP, Kanban, Lean, SAFe, Coaching & Mentoring, Business Agility, Training, Team Management, Team Building, Team Development, End User Training, Program Management, PMO Administration, Problem Resolution, Product Management, Resource Management
Avineon
View- Website:
- avineon.com
- Employees:
- 236
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Agile Project ManagerAvineon Feb 2023 - PresentAustin, Texas, United States
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Scrum MasterLiberty Mutual Insurance Oct 2021 - Jul 2022Austin, Texas, United States• Oversee scrum process and coach the team; facilitate transparency, inspection, and adoption. Champion scrum, it's roles, events and artifacts to help the team and stakeholders understand their value. Guide team on how to get the most out of self-management and leverage this to evolve the team's agile practice. Shield the team from external interference• Lead a culture of continuous improvement by encouraging experimentation and innovation in processes• Cultivate consensus and alignment within the team and across the organization• Partner with the product owner(s) to support short and long-term release planning and manage interdependencies• Support the team in removing impediments which cannot be solved by the team and encourage self-management of those that can be solved within the team• Build a trusting and safe environment where challenges are raised and explored with an emphasis of problem solving -
Sr. Staff Scrum MasterCharles Schwab May 2018 - May 2021Austin, Texas Area• Lead disparate teams in execution of development and operations work across Schwab• Manage day-to-day scrum activities and influence team members to leverage, follow and support agile software development practices• Interface with product owner and key stakeholders in Project Management, Business, QA and Technology Operations to ensure high quality delivery of software projects on time and budget• Work with leads and product owner to provide development sizings & cost analysis estimates• Work closely with product owner and team members to decompose stories, design features, and prioritize tasks• Utilize scrum tools and frameworks to achieve efficiency both internally and externally• Support integration efforts to build whole systems from various subsystems• Assist development and operations teams in resolving needs and roadblocks identified by team members• Ensure the coordination of individual team deliverables are synchronized as necessary to achieve product releases• Identify gaps/risks early and establish mitigation plans• Meet periodically with onshore and offshore developers to review and improve processes, communications and documentation -
Scrum Master (Contract @ 3M)Apex Systems Apr 2017 - May 2018Austin, Texas Area3M – Health Information Systems (Contractor)Scrum Master overseeing the efforts of two geographically dispersed teams as the organization evolves using Scrum.• Advocate for teams, ensure Scrum practices are followed, manage Scrum ceremonies focusing on velocity and innovation and encourage team empowerment to achieving customer value.• Architectural design using Amazon Web Services (AWS), database design and user experience.• Develop and prioritize Product Backlog Items (PBI). Ensuring the product backlog is ready for future sprints.• Removing any impediments to progress, facilitating meetings. Clarify and organize ambiguous situations. Influence cross-functional teams.• Led the software development process as Scrum Master. Backlog grooming, Sprint Planning, Sprint Review, facilitated daily Scrum meetings to identify potential project roadblocks. -
Software Product ManagerClearcorrect May 2016 - Apr 2017Round Rock, TexasSoftware Product ManagerWorking with business groups and customers on existing and future software products and overseeing their development.• Define the product strategy and roadmap which accounts for business value and resource availability• Maintain a roadmap of high level software initiatives. Communicate to upper management to show a clear path for software products.• Work with stakeholders to determine the business value of features• Understand schedule and engineering team velocity to provide estimates for feature completion• Create functional requirements for software projects in collaboration with business stakeholders.• Deliver product requirements to the engineering team as user stories and non-functional requirements• Work with stakeholders to break features into smaller pieces that can be delivered independently to deliver customer value• Work with the engineering management to make sure engineering requirements are prioritized• Coordinate and communicate all product release plans with all business groups and customers.• Led the software development through all Scrum ceremonies including Backlog grooming, Sprint Planning, Sprint Review, facilitated daily Scrum meetings to identify potential project roadblocks. -
Scrum Master / Project Manager (Contract)Whole Foods Market Jun 2015 - Jan 2016Austin, Texas• Manage Planning, Design, Development, Testing, and Deployment Phase timelines in an Agile Process• Facilitate daily Scrum meetings to identify potential project roadblocks• Coordinate with cross-functional teams such as Data Architect Team, Infrastructure Team, Regional Tech Leads, and Third Party Vendors • Coordinate vendor and regional resources across projects • Coordinate regional project development and roll outs including MARS – Mobile Audit and Reporting, ePlum for Scales, Electronic Sign Labels (ESL) store deployments and standardizing store sign designs and printing. -
Project Manager - PmoNational Financial Partners Feb 2014 - Mar 2015Austin, Texas Area• Manage all projects constraints, with focus on scope, time, risk, and change. Develop and maintain project plans.• Manage small project teams in a matrix-structured environment; lead and manage project team meetings.• Provide regular project communications to all levels of the company, including presentations.Facilitate business requirements gathering and review. Occasionally assist with development of project business requirements to meet needs effectively and in some cases, creatively.• Provide and promote high standards of professionalism, integrity, and leadership throughout the life of projects, both within and outside the organization, appropriately representing business philosophies, protocols, and standards.Key Projects:• Automated Annuity Order Entry System: Led a multi-divisional, multi-vendor project to increase workflow efficiency through the integration third party software for automated annuity order entry. Results included ease of use for advisors and increased efficiency.• Advisor Alerts: Led team to incorporate advisor alerts into their dashboard thus increasing efficiency and allowing faster response and action on alerts. Required coordinating with the third party software vendor to develop data exchange.• Dashboard Rollup: Led team to incorporate a manager level rollup to allow advisors have better visibility into the performance of their managers. Required coordinating with the third party software vendor to develop data exchange.• Process Automation: Led team to automate several manual processes associated with the establishment of accounts that lead to costly errors. The improvements saved internal resource time from manually adding the information and/or documents. -
Sr. Product ManagerEmerson Process Management Apr 2008 - Feb 2014Austin, Texas Area• Develop and execute strategic launch plans for new (5) Service offerings; creating, validating, and establishing positioning, packaging, pricing. Use PMBOK project processes and Pragmatic Marketing Framework to manage entire lifecycle.• Interface with customers and stakeholders to identify gaps and develop requirements for after sales service needs. Define market-driven product requirements based on customer, prospect, marketplace, use case scenarios and competitive dynamics. Develop and execute strategic plan producing service offering, enhancements, training, and value messaging.• Collaborate with cross-functional departments and “C” level stakeholders (align multiple stakeholders including software development, product marketing, global sales, project execution organizations) to lead the effort in defining the new service offering; including processes and resources.• Develop sales tools, core positioning and messaging. Created solution selling presentations, demos, data sheets, whitepapers, proposal templates, and managed through lifecycle. • Perform customer profitability and technology market analysis. In-depth analysis of market landscape, opportunity sizing, competitive analysis, channel strategies and service gap analysis to assist with product definition and actions.Key Projects:• Led project to increase Services revenue $100K annually, while significantly improving customer satisfaction. Included initiating, planning and executing all aspects of the project, ultimately allowing customers to manage their systems more effectively.• Led project to develop new service to deploy software patches in distributed systems. Including developing architectural design, initiating, planning and executing the project.• Led design of new websites (internal & external) to increase usability and effectiveness of messaging. Engaged stakeholders to determine requirements and led project from initiation, planning and execution. -
Senior Principal Software Engineer / Project ManagerEmerson Process Management Oct 1996 - Mar 2008Austin, Texas AreaSoftware product and solution technology development including project management for automation, safety, and operations management systems to help plants run more safely, reliably and efficiently.• Led software development teams with up to 6 members. Using Microsoft Project, planned project schedules and monitored progress involving developing software, unit and integration testing, and monitoring and assigning incident reports to team members. • Developed concept and design documents from marketing direction statements and user requirement documents.• Collaborated with Marketing, Management, System Architects, and Testing Team to coordinate efforts, ensure specifications were met, and design integration into existing systems. • Developed software through full SDLC (planning through maintenance and support) using MS Windows, MS SQL, C++, C#,.NET, SQL Server, ADO.NET, ASP.NET, Human Centered Design Methodologies / UX centric.Key Projects:• Led project to develop analysis software to gather, organize, and present information in point-and-click graphical webpages from a SQL database. Project initiation including developing stakeholder requirements, planning, scheduling activities and resources, and execution. Held project reviews to monitor and control scope.• Led project to develop applications and database architecture to store process event data. Scope included fault tolerant robustness, backup and restore capability. Gathered stakeholder requirements, developed initial design and architecture, led all activities from initiating, planning, execution, monitor and closing.• Led project to enhance an existing COM application to include redundancy. Developed functional specifications, organized tasks, determined needed resources, assigned and monitored tasks while working with testing for QC. Completed all documentation and went through regular project reviews.
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Adjunct Faculty Professor – Computer Science DepartmentAustin Community College Aug 1998 - May 1999(Concurrently held position with Senior Software Engineer – Technology for Emerson Process Management)Taught two consecutive courses in Introduction to C/C++ programming. Prepared weekly lecture materials, test materials, and homework and lab assignments for up to 30 students per class. -
Senior Programmer / Project ManagerHouston Advanced Research Center Dec 1995 - Oct 1996Houston, Texas AreaLed projects to deliver software as commercial products for Geographic Information Systems (GIS). Initiated, planned and executed activities including training and guiding junior programming staff, scheduled resources, developed scope. -
Senior Information Systems Analyst / Project ManagerShell Oil Company Feb 1995 - Dec 1995Houston, Texas AreaDeveloped recommendations for system configurations, file system management, analyzing system usage statistics, and benchmarking. Managed and administered a collection of file servers, computational and desktop workstations consisting of SUN, HP, and RS6000 architectures. -
Contract ProgrammerContract Work 10/89 - 12/93 Oct 1989 - Dec 1993Software Engineer - Noran Instruments, Inc., Madison, WisconsinSoftware Engineer - British Gas, Inc., Houston, TexasSoftware Engineer - Magnavox, Fort Wayne, IndianaSoftware Engineer - IBM, Austin, Texas• Designed and developed a Motif graphical user interface (GUI).• Designed and implemented a set of special purpose widgets subclassed from Motif. • Performed X Windows and graphics performance analysis (including benchmarking). • Developing and implementing performance analysis tools for X Windows troubleshooting.
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Associate Computer ProgrammerLockheed Missiles And Space Mar 1988 - Oct 1989• Performed benchmark testing, analysis and evaluation of embedded computers (80386 class) and their associated Ada software development tools, and runtime support for proposed Space Station systems.
Bob Wiggins, Spc,Rte,Csp-Sm,A-Cspo,Pmi-Acp,Pmp,Mba,Ms Skills
Bob Wiggins, Spc,Rte,Csp-Sm,A-Cspo,Pmi-Acp,Pmp,Mba,Ms Education Details
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Computer Science -
Computer Science -
Technology Management
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Bob Wiggins, Spc,Rte,Csp-Sm,A-Cspo,Pmi-Acp,Pmp,Mba,Ms works for Avineon
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