Senior Vice President
COMMERCIAL REAL ESTATE CERTIFICATIONS AND APPOINTMENTS2016 Mortgage Bankers Association of America Future Leaders Program2013 Commercial Certified Mortgage Servicer (“CCMS”) by the MBA2009 MBA Commercial Technology Committee2007 Commercial Certified Mortgage Banker (“CMB”) by the MBA2005 MBA Commercial MISMO Board of GovernorsEXPERIENCEPNC Bank / Midland Loan Services, Overland Park, KS2016 – 2019Senior Vice President – Servicing Operations, Midland Operations Mgmt.• Enhance profitability of $200-250 MM annual revenues by leveraging metrics and performance monitoring• Oversee and prioritize $12 MM annual budget for major technology initiatives• Elevate focus on customer service, training and career development for 500+ team• Represent the organization on numerous industry trade groups and committees2008 Senior Vice President – Servicing Operations, Loan Servicing Division • Responsible for 8 departments with 108 employees (Servicing Transfers, ARM/Accrual, Transaction Processing, Payoff Processing, Document Imaging, Collateral Surveillance, CMBS Surveillance, and Covenant Monitoring)• Ensure all contractual requirements are accomplished through process efficiencies in accordance with documented procedures and controls• Collaborate across divisions as the technology oversight liaison• Appointed as the Customer Experience Workgroup chairman• Contribute to Strategic Planning and Budgeting, vendor allocation management• Monitor and resolve audit and compliance issues• Oversee training and career development coordinationEDUCATION1998 University of Kansas, Master of Business Administration (Finance)1992 University of Missouri, B.S. – Dual Major: Business Administration (Finance and Real Estate), Cum Laude, Minor in PsychologyREFERENCES AVAILABLE UPON REQUEST
