• Support over 250 user accounts including the executive leadership team.• Ensure daily newspapers go smoothly from production to delivery by supporting pagination, press room, control room, mail room and drivers.• Manage the day-to-day operations of News Corp’s computers by monitoring system performance, configuration, maintenance and repair.• Perform troubleshooting as required, leading problem-solving efforts often involving outside vendors and other support personnel and/or organizations.• Install, maintain and upgrade internal computer hardware and software for 200 Microsoft operating systems on time and on budget. Control user access and passwords.• Supported production layout and proofing of electronic pagination for daily newspaper and special inserts through QMS system.• Managed shipping manifest of 80,000 to 100,00 newspapers daily.• Implemented and maintained electronic POS system in cafeteria for New York Post Employees. Projected completed on time and on budget.• Upgraded newspaper vendor return system to increase speed and reliability. • Work with ADP systems to implement a multi-department payroll timekeeper, including maintenance and support.• Create and manage group policy objects within Active Directory.• Provided printer support and solutions for Press Room to ensure high quality newspaper production.• Desktop and End User Support: Microsoft operating system, Microsoft Office 365, mobile device, and remote access.• Implementation and Support of: Office 365, Dropbox, SharePoint, OneDrive, Google Drive, Okta, NAS/SAN, Palo Alto , Cisco Firewalls, Cisco Switches, News Corp (continued) • Strong knowledge of networking: TCP/IP, LAN/WAN, DHCP, DNS, Routing Protocols, Switching and Firewall.• Created and managed Symantec Backup Exec and Veritas, using robotics autoloader tape library.• Trained and mentored new hires throughout multiple departments within News Corp.

• Monitored and managed student information to ensure student data is accurate in the computer system.• Set up internet cables in classrooms for computers for students, faculty and staff to use during lessons.• Trained students on Hofstra’s intranet.

Setup and maintained 100+ computers, including servers, staff workstations, and public access terminals.Provided phone, email and on-site technical support for staff, faculty and recruiters.Provided recruiting software training sessions and demonstrations to staff and faculty. Physically set-up workstations/laptops for new hires or employee transfers Image and configure new computers/laptops via System Center Configuration Manager. Including rebuilding old computers or installing necessary software on new computers.