Boby Thyvalappil Email & Phone Number

Dubai

Provide 1st and 2nd level support to the Finance and administration departments for all issues related to GRP - Oracle financials and supply chain modules Oracle Apps 12.2.10/12.1.2 / 11.5.10.2 (GL/FA/AP/AR/CM/PO/INV/IPROC/ISupplier portal/iExpense) and relevant customizations independently.Single point of contact for all department follow up officers/administrators for any support related to iProcurement and Budget Transfer System.Primary point of contact for all cashiers across all customs locations for roaster changes and any GRP system related issues.GRP Financials and SCM access Admin.Co-ordinate with Digital Dubai for all 3rd level support and its effective resolution.Co-ordinate with Digital Dubai for the implementation of change requests, by providing business requirements / functional specifications and by ensuring the quality of the deliverables by performing thorough various levels of testing. Involve in strategic decision-making, provide innovative and creative ideas with the capacity of SME and ensure its apt implementation.Acts as a quality gate for all future Oracle APPS related implementations prior to its rollout into the production instance.Provide functional training to the business users.Contributed to the development of support models and MOU with Digital Dubai.Appointed as Process delegate of ‘Budgeting and Accounting’ of ISO 20000 Audit and DCIT is certified for ISO 20000 since 2010.Recent achievements received from DC Management includes- Honored by the Executive Director of Finance & Administration four times through the years 2021 to 2023 during their departments’ quarterly award program.- Honored by Director of Information Technology for outstanding performance during the year 2022.- Honored by the Director of Client Happiness Department in the present year

Dubai, United Arab Emirates

• Ensured the service was provided within the clauses of agreed SLA.• Analyzed, captured and documented business objectives and functional requirements and translated them into requirements and solution definition documents for system solutions in a comprehensive, meaningful and well-structured manner.• Carried out functional implementation, supported business process studies and conducted user training for power users on application functionality and features.• Created test packs for application changes, including enhancements and new releases.• Documented training / user manuals as applicable.• Planned manpower requirements and proper allocation of resources.• Implementation, Documentation, Customization, Testing & support for Oracle Applications AP, GL and FA.• Migration of data from the legacy system to Oracle Apps.• Interface Development and management.• Implemented iSupplier Portal.• Involved actively in the application upgrade process from 11.5.4 to 11.5.9, and upgrades from 11.5.9 to 11.5.10, implementing new features of all financials modules and taking care of all custom developments.•Development of new Custom PLLs, maintaining Custom PLLs and onsite code fixes on patch application.• Quick and effective user support especially during period-end.• Technical Lead, Requirement analysis, System design, Technical Documentation and Development of a custom bolit on module; ePayment for electronic fund transfers in the year 2006. This is a bolt-on module on Oracle application closely attached to the Accounts Payable module. This development was done closely-associated with HSBC UK. Technologies used for this developments are: Oracle Forms 6i , Oracle Reports 6i, Oracle Alerts, Oracle Discoverer, Custom PLLs, Stored procedures and other related database objects, Unix Shell scripts, Other application technologies.