Robert L. Zook Email & Phone Number

United States

Dispatching drivers to pick up and deliver railroad crews, assist crews, take them to work areas, take them to hotels, and more.

United States

Applied my customer service, administrative, and research experience to sales support of customers at Rodan and Fields, a client of ttec work at home.

Lawrence, Kansas Area

Responding to the needs and issues of Medicare customers. Troubleshooting their accounts. Comparison of and enrolling customers in Prescription Drug Programs (PDP) Comparison of Medicare Advantage programs.

Lee's Summit, MO

- Assisted clients in obtaining the critical medications they needed when they needed them!Solved customer problems and issues in a pharmacy management role that included educating them about plan benefits. Helping customers to overcome issues on denied RX at pharmacies. All for providing a positive outcome to concerned clients, some even in high risk.

Overland Park, Kansas

High Production - Call Center providing scheduling of real estate showings for agents, inspectors, appraisers, and sellers in several regions across the United States. Used proprietary software and IE. to schedule showings, troubleshooting issues

Leawood, Kansas

Provided backroom administrative support to 9 sales agents, including processing all applications, submissions to customers for review, submissions to carriers to approve.- Troubleshoot issues, make everything complete, communication with customers, agents, and carriers to resolve anything that comes up.- Use multiple proprietary software and MS Office to.

Corporate, Kansas City, MO

Three month seasonal position helping company rehire their seasonal tax pros, navigating the new application, logging in, on-boarding, and hiring software, making offers, troubleshooting a wide range of needs in their customer service call center department where new software was not working well with existing system. Utilized company proprietary software.

Kansas City Missouri Service Center

- Increased production of documents without sacrificing quality through development of several guide/cheat sheets.- 2008 Established new standard in production/quality for 1040A...160 documents per hours.- Always striving to work towards learning new systems and techniques to increase performance.Exceeded production and quality requirements for processing.

Increase in clients through pro bono copy and concept critiquing of their direct marketing materials!Copywriting and concepts for direct marketing of the company's student data base to colleges and university; direct marketing the survey for developing the data base to schools; and, creating direct marketing card decks and letters for the student.

Hong Kong

Developed successful promotions for magazines and their advertising clients!Became preferred copy writer for a number of high end global corporations!This is a publishing company of 4 monthly magazines, special editions and some books. As Group Promotions Manager I did strategic thinking, managed and expedited promotions for the main office and 3 branch.

Hong Kong

Developed and executed marketing, sales and contracting for projects dealing with waterproofing, corrosion control of concrete and steel, and tile floor safety. Executed all secretarial and database work, scanning of images, market and competitor research, computer file maintenance, scheduling and planning. Handled all communications and activities with.

Chicago

Increased business taking company from regional to national to internationalMfg. of Industrial Concrete Coatings. Developed and executed all marketing and customer service projects for this manufacturer and contractor. Executed all secretarial, database, scanning, market and competitor research, planning and scheduling, customer service, specifications and.

B.S., Geology

Post-Graduate Studies, Geology And Secondary Education