Robert L. Zook Email & Phone Number

United States

Dispatching drivers to pick up and deliver railroad crews, assist crews, take them to work areas, take them to hotels, and more.

United States

Applied my customer service, administrative, and research experience to sales support of customers at Rodan and Fields, a client of ttec work at home.

Lawrence, Kansas Area

Responding to the needs and issues of Medicare customers. Troubleshooting their accounts. Comparison of and enrolling customers in Prescription Drug Programs (PDP) Comparison of Medicare Advantage programs.

Lee'S Summit, Mo

- Assisted clients in obtaining the critical medications they needed when they needed them!Solved customer problems and issues in a pharmacy management role that included educating them about plan benefits. Helping customers to overcome issues on denied RX at pharmacies. All for providing a positive outcome to concerned clients, some even in high risk situations. In 2015 moved to Olathe, Kansas.

Overland Park, Kansas

High Production - Call Center providing scheduling of real estate showings for agents, inspectors, appraisers, and sellers in several regions across the United States. Used proprietary software and IE. to schedule showings, troubleshooting issues

Leawood, Kansas

Provided backroom administrative support to 9 sales agents, including processing all applications, submissions to customers for review, submissions to carriers to approve.- Troubleshoot issues, make everything complete, communication with customers, agents, and carriers to resolve anything that comes up.- Use multiple proprietary software and MS Office to accomplish tasks.- Required the best in administrative and customer service communications with assigned agents, and over 10 insurance carriers for MediGap insurance all over the country.

Corporate, Kansas City, Mo

Three month seasonal position helping company rehire their seasonal tax pros, navigating the new application, logging in, on-boarding, and hiring software, making offers, troubleshooting a wide range of needs in their customer service call center department where new software was not working well with existing system. Utilized company proprietary software as well as IE, MS Office and People Soft.

Kansas City Missouri Service Center

- Increased production of documents without sacrificing quality through development of several guide/cheat sheets.- 2008 Established new standard in production/quality for 1040A...160 documents per hours.- Always striving to work towards learning new systems and techniques to increase performance.Exceeded production and quality requirements for processing of documents in a fast paced environment, requiring attention to detail at same time! Received Production Award every year!Certified Trainer and promoted to Quality Control in 2011.Proofing, editing, and coding of all tax forms for over 4 years and then Quality Control of same for another two years. Worked on amended returns, using IRS proprietary software, IE, and MS Office. Worked with tax returns from 1991 to 2011. In 2008 established new production and quality requirements for 1040A based on my results.

Increase in clients through pro bono copy and concept critiquing of their direct marketing materials!Copywriting and concepts for direct marketing of the company's student data base to colleges and university; direct marketing the survey for developing the data base to schools; and, creating direct marketing card decks and letters for the student recruitment programs of client colleges and universities.

Hong Kong

Developed successful promotions for magazines and their advertising clients!Became preferred copy writer for a number of high end global corporations!This is a publishing company of 4 monthly magazines, special editions and some books. As Group Promotions Manager I did strategic thinking, managed and expedited promotions for the main office and 3 branch office editions in other countries. Performed all my own secretarial and correspondence functions, scanning of documents and images, project coordination, database work, and market and demographic research. I was also Sr. Copywriter who wrote copy for newsletters, PR, direct marketing, web site and advertising for the magazines as well as providing support to the advertising sales staff. I was project coordinator for all these projects. I was also the writer for the in-house agency to many of the advertising clients doing interviewing, pr, advertorials and advertising. As such, I was also involved in customer relations.

Hong Kong

Developed and executed marketing, sales and contracting for projects dealing with waterproofing, corrosion control of concrete and steel, and tile floor safety. Executed all secretarial and database work, scanning of images, market and competitor research, computer file maintenance, scheduling and planning. Handled all communications and activities with vendors and media. Also, project management of sold projects; and, did all the writings for marketing and sales materials, advertising, proposals and specifications. Sold largest commercial 25 story tower project in Kowloon at that time. Also, projects with hotels, property managers, universities, and Highway Structures and Housing Department of the Hong Kong Government. Project manager and inspector on a steel corrosion evaluation project for a very large cement plant. Also, sold and inspected coatings for corrosion control of large steel pipe drainage system for the Drainage Dept of the Hong Kong Government.

Chicago

Increased business taking company from regional to national to internationalMfg. of Industrial Concrete Coatings. Developed and executed all marketing and customer service projects for this manufacturer and contractor. Executed all secretarial, database, scanning, market and competitor research, planning and scheduling, customer service, specifications and procedures, exporting, and communications/management of vendors/media work. Performed all the photography for products and project applications. Did all the writings for advertising, brochures, proposals, specifications, publicity, sales tools, etc. Project manager of marketing campaigns, PR and trade shows. Helped this company grow from a regional company to coast-to-coast to International. Opened the door for the company to many large multinational customers both in U.S. and overseas.

B.S., Geology

Post-Graduate Studies, Geology And Secondary Education