Lead daily operations while maximizing the effectiveness of quality and production processes, and resource utilization. Report on and track global key performance indicators (KPIs). Monitor/manage collections performance, create and monitor regional risk analysis plans, and implement continual process improvements. Manage and deliver multiple team-based, cross-functional projects. Oversee Billing department staff while implementing best-practice billing and patient benefit verification processes.• Helped company, as primary provider of COVID testing in the Boston Metro Area, generate more than $100M in claims by building processes and collaborating with government agencies.• Successfully created a cohesive, technically literate remote-based department 1 month after hire.• Built a suite of analytics reports, dashboards, and an online billing portal in Power BI.• Recovered >$1M in improperly billed claims that were more than 5 years old.

Directed all revenue cycle and billing office functions to maximize cash flows and optimize internal/external client relations on behalf of a $100M firm. Ensured the effectiveness/compliance/quality of processes and operations and identified ways to improve cash collections. Documented and reported on AR, denials, cash payments, and write-offs. Oversaw, cross-trained, and mentored 12 direct and 53 indirect reports.•Increased net revenue 4% in six months, cut average days to payment 20 days, and decreased overall outstanding AR 17% through procedural efficiency.

ZOLL Data Systems, Broomfield, CO2017 – 2019Provided EMS revenue cycle-related advice and representation to 200 clients in 47 states. Evaluated process, financial reports, staffing, and management roles against key performance indicators. Utilized Power BI, Crystal Reports, and SQL to generate custom reports and data visualizations.• Innovated new ways of doing A/R consulting that singlehandedly generated department’s highest gross revenue for the year.• Significantly reduced denials and shortened revenue cycle for multiple clients.

Utilized mastery of ZOLL RescueNet Billing and associate products to facilitate communication of complex issues between the client, engineering, sales, and support while developing custom solutions. Deployed software solutions and delivered training tailored to each client’s needs. Streamlined integrations in partnership with collection agencies, claim scrubbers, and third-party clearinghouses.• Learned how to build strong, trust-based relationships with and communicate complex technical concepts to customers at all organizational levels.

Provided front-line emergency medical care, served as incident commander, and instructed classroom-based/online EMT classes. Ensured effective communication with patients/medical personnel and authored detailed patient care reports.