Key Responsibilities:•⁠ ⁠Provide comprehensive support to 150+ users, promptly resolving hardware and software issues.•⁠ ⁠Conduct troubleshooting and root cause analysis to ensure efficient problem resolution.•⁠ ⁠Lead cross-functional collaboration for seamless IT solutions and upgrades.•⁠ ⁠Ensure integration harmony with existing systems for optimal efficiency.•⁠ ⁠Oversee the company's IT infrastructure, including servers, networks, and security systems.•⁠… Show more Key Responsibilities:•⁠ ⁠Provide comprehensive support to 150+ users, promptly resolving hardware and software issues.•⁠ ⁠Conduct troubleshooting and root cause analysis to ensure efficient problem resolution.•⁠ ⁠Lead cross-functional collaboration for seamless IT solutions and upgrades.•⁠ ⁠Ensure integration harmony with existing systems for optimal efficiency.•⁠ ⁠Oversee the company's IT infrastructure, including servers, networks, and security systems.•⁠ ⁠Conduct user training sessions on IT best practices and security protocols.Key Achievements:1.⁠ ⁠Innovative Debt Collection System:•⁠ ⁠Developed and implemented a cutting-edge Debt Collection system.•⁠ ⁠Significantly improved customer relations by streamlining debt recovery processes.•⁠ ⁠Enhanced transparency and communication between customers and the company.•⁠ ⁠Achieved measurable improvements in debt recovery rates and customer satisfaction.2.⁠ ⁠IT Asset Management System:•⁠ ⁠Conceptualized, developed, and implemented a comprehensive IT Asset Management system.•⁠ ⁠Automated asset tracking and management processes, resulting in a 50% reduction in errors.•⁠ ⁠Improved efficiency by streamlining asset inventory and lifecycle management.•⁠ ⁠Enabled real-time visibility into asset status and utilization, facilitating informed decision-making.3.⁠ ⁠Stock Management System:•⁠ ⁠Designed and deployed an advanced Stock Management system to optimize inventory control.•⁠ ⁠Achieved a 50% reduction in operational errors and inventory discrepancies.•⁠ ⁠Enhanced decision-making with accurate and up-to-date stock data accessible in real time.•⁠ ⁠Implemented intuitive features for forecasting, replenishment, and demand planning, improving overall supply chain efficiency.4.⁠ ⁠Frontdesk Management System:Engineered and implemented a robust Frontdesk Management system to streamline dispatches, cheque collections, and company stock management. Show less

• Set up and supported server applications and operating systems (Microsoft Dynamics NAV for Windows Virtual Servers and Microsoft SQL Server) on Cloud Platform. • Assisted in equipment set-up (Virtual Servers, etc..) and software installation and updates. • Performed troubleshooting, archiving and backup of server applications. • Set up test environments for developers. • Assisted in implementing security applications to ensure server and network security. • Hosted and… Show more • Set up and supported server applications and operating systems (Microsoft Dynamics NAV for Windows Virtual Servers and Microsoft SQL Server) on Cloud Platform. • Assisted in equipment set-up (Virtual Servers, etc..) and software installation and updates. • Performed troubleshooting, archiving and backup of server applications. • Set up test environments for developers. • Assisted in implementing security applications to ensure server and network security. • Hosted and managed 6 Dynamics NAV Web Applications on the servers. Show less

Data Centre and HQ Management and Support. • Assisted the Systems and Network Administrator in supporting server applications and operating systems (Microsoft Dynamics NAV and both Windows and Linux Servers). • Managed Microsoft Exchange Online and Office 365 setup. • Provided helpdesk assistance in resolving software, hardware and network related problems and configured computers for new users. • Assisted in equipment set-up (Servers, Laptops etc..) and… Show more Data Centre and HQ Management and Support. • Assisted the Systems and Network Administrator in supporting server applications and operating systems (Microsoft Dynamics NAV and both Windows and Linux Servers). • Managed Microsoft Exchange Online and Office 365 setup. • Provided helpdesk assistance in resolving software, hardware and network related problems and configured computers for new users. • Assisted in equipment set-up (Servers, Laptops etc..) and software installation and updates. • Performed troubleshooting, archiving and back-up of server applications. • Set up test environments and trained clients during on-premise training. • Managed inventory of software licenses, software applications, hardware components and IT supplies. • Assisted in implementing firewalls and security devices to ensure network security. • Coordinated with the Systems and Network Administrator to set user access, permissions and roles to prevent unauthorized access through Active Directory Domain Services. Show less