Support 160+ customers and10,000+ databases based in the US andabroad to resolve system and OS related issues for hosted and managed server environments

Supported 26 plus engineering/manufacturing software and systems for 150 users on three product line groups. Designed and deployed new systems for the growth and development for the company. Three distinct roles:Systems Administrator • Hosted an IIS server for in-house built software apps for manufacturing. Additionally, changed code to fix usability issues.• Installed and hosted network floating licenses including FlexLM Licenses.• Hosted, maintained, and modified 3-5 SQL databases for manufacturing shop.• Installed and configured HP blade servers for the 200-person engineering dept.• Controlled 50+ share folders and 20+ TB of data for the manufacturing and engineering dept.• Maintained Windows Server 2003, 2008, 2012 R2 by patching, troubleshooting, and handling upgrades.• Installed Cisco switches into IDF rack systems.• Scheduled repairs of machines with production to minimize downtime. Application Support Analyst• Installed, configured, and maintained engineering software including PTC Creo, Autodesk Suites, SolidWorks, Abaqus, Ansys, MATLAB, Mathcad, and National Instruments Suites.• Maintained HP and DELL PC hardware by replacing screens, motherboards, and other components for 150+ systems.• Maintained Windows 2000, XP, Vista, 7, 8, and 10 by patching and troubleshooting, and handle upgrades for 150+ users.• Served as part of IT transition team of sold product lines from the company.• Trained users on DNC and Stylewrite software. Manufacturing IT Maintenance• Sustained, Configured, and installed DNC systems (Shop Floor applications) including DNC PRO and Predator DNC.• Improved three vertical tip grinders to increase the production uptime by 80%.• Configured and maintained 5 CMM Machine Software and Hardware including Mitutoyo, Brown and Sharp, ZEISS, and Romer Arm machines, PCDMIS, Calypso, and PIWeb software. • Supported 2 Universal Robots and 3 Creaform HandySCAN 3D scanners.

Support of 250 DELL PCs across the US. Used and supported remote software for troubleshooting - Dameware, Remote Desktop and PC Anywhere. Maintained HP and DELL PCs hardware by replacing screens, motherboards, and other components. Maintained Windows 2000, XP, Vista, 7, 8, and 10 by patching and troubleshooting, and handle upgrades. Shipping and receiving of PC hardware to the from the remote locations.