Michael Bock Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

Led portfolio of business critical functions including: IT, Fleet, Procurement, Infrastructure, Health & Safety, Quality, Environment & Regulatory Compliance, Core Process, Operating Excellence, Strategy Execution and IntegrationKEY ACHIEVEMENTS* Generated market-leading growth: doubled revenue and EBITDA while on Executive Team* Integrated two transformational acquisitions that created Australia’s largest vertically integrated waste management company - Toxfree ($830+ million for ASX-listed competitor) and Suez ($500+ million for 7 sites)

Us

RTS (Recovery & Transformation Services)Appointed Chief Transformation Officer for a professional services firm headquartered in Hong Kong with operations in 43 countries.Supported private equity owners in executing global transformation opportunities from increasing revenue to creating more streamlined and digitised operations.

Melbourne, Victoria, Au

Led productivity and simplification program for Australia retail and commercial bank with over 18,000 employees, 800 branches and assets of $280 billion.KEY ACHIEVEMENTS* Delivered $160 million in ongoing cost savings* Designed processes to reduce deposit account opening from days to just minutes, with similar improvement in lending products* Eliminated obsolete products and migrated customers to contemporary offerings

Melbourne, Victoria, Au

Led ANZ’s largest business unit with $1b in net income and over $170b in assets to unprecedented growth despite global financial crisis.KEY ACHIEVEMENTS* Increased market share every year, despite price war initiated by major competitor* Delivered average annual asset growth of 11%* Doubled net income in three years* Grew ROE by 68%

Melbourne, Victoria, Au

Led mortgage distribution across all sales channels which included: independent brokers, captive sales force, branch network, direct via telephone, "onedirect" (online brand), franchised mobile lenders and Origin (wholesale funding).KEY ACHIEVEMENTS* Designed market-leading commission scheme for brokers, resulting in sales growth of 22%* Launched new sales incentive scheme* Delivered efficiency program to wholesale funding operations with savings of $2.4 million

Boston, Ma, Us

Led retail finance division with over $2 billion in annual volume, 2 million customers and 10,000 retail distribution outlets. Portfolio included GO MasterCard, GE CreditLine, Buyer's Edge and CareCredit.KEY ACHIEVEMENTS* Delivered 10% year-on-year volume growth* Increased net income increase by 11%* Signed major retailers to exclusivity contracts* Launched redesign of GO MasterCard and its loyalty program, which became the largest issuer of new credit cards in Australia

Boston, Ma, Us

Led global process improvement program with ~500 Black Belts and Master Black Belts in 54 countries for GE's consumer finance division with over US$3.5 billion in net income.KEY ACHIEVEMENTS* Generated US$1.8 billion in new volume by reducing cycle times for approvals and back office processing* Launched Net Promoter Score (NPS) initiative with Sales & Marketing to create link between customer satisfaction and business initiatives, leading to new product introductions in Europe and major restructuring of settlement processes in the U.S.* Rebuilt global staff to concentrate on results rather than project-based methodology

Boston, Ma, Us

Led retail finance division with over $1.5 billion in annual volume, 2 million customers and 10,000 retail distribution outlets.KEY ACHIEVEMENTS* Conceived product and initiated negotiations with Australia's 3rd largest retailer for launching co-branded MasterCard* GE “CEO Award” for exceeding growth and operations targets - Grew cash volume by 17% in 1st year and 8% in 2nd year - Increased profit by 24% in 1st year and 75% in 2nd year - Extended ATM channel to 100% coverage* Six Sigma Award for increasing cash volumes* Integrated two largest consumer finance companies in Australia* Enhanced talent pipeline with senior promotions of 11 high potential employees

Boston, Ma, Us

KEY ACHIEVEMENTS* Winner of Global CEO Business Achievement Award* Restored profitability with net income improvement in year 1 of 69% and in year 2 of 24%* Revitalised senior leadership team with four new hires in key areas and rationalised staffing* Consolidated non-profitable sales offices* Implemented core IT systems

Boston, Ma, Us

Boston, Ma, Us

Took control of fleet (automobile) leasing company that was losing money following Mexico’s 1994/95 economic crisis.KEY ACHIEVEMENTS* Awarded GE “Business of the Year,” “Presidential Award" and “Circle of Excellence” for net income growth, quality improvement and legal compliance* Within 12 months, delivered asset growth of 45% and doubled that outcome in the 2nd year* 1st year after-tax income over 13 times prior period’s results with 2nd year’s net earnings reporting a three-fold increase (approximately 40 times original base)* Opened regional offices in Guadalajara and Monterrey* Created dedicated sales function – zero to 6 full-time salespeople* Expanded maintenance management program to national coverage

Boston, Ma, Us

Turned around trailer leasing business that had not been profitable since inception.KEY ACHIEVEMENTS* Delivered positive operating profits within 6 months and net profitability in 12 months* Raised equipment utilisation from 40% to 100%* Established sales collaboration between Mexico and US offices* Secured government agreement to eliminate unnecessary permits* Special Management Award winner

Mclean, Va, Us

Participated in various projects in Mexico, Brazil and New York. Mexican engagements were of critical importance to clients due to signing of North American Free Trade Agreement (NAFTA) that went into effect in January 1994, leading to increased competition.KEY ACHIEVEMENTS* Created international diversification plans for Grupo Mexicano de Desarrollo, a Latin American construction company* Designed a commercial market strategy for Banpaís, a large Mexican bank* Increased corporate client sales and improved service quality for Chase Manhattan Bank, now JPMorgan Chase* Designed and implemented a new credit process for Banca Serfín, now Banco Santander, a “Top 3” Mexican bank

Billings, Mt, Us

Bachelor Of Arts, Economics, Cum Laude

Mba, Marketing And Finance, Dean'S List

Barcelona (Spain), Mba Exchange Program In International Management