Susan Bock, M.S. Email & Phone Number

Verona, NY

Cazenovia, New York, United States

• Oversee administration and program management for part-time and non-traditional education.
• Assure quality and compliance in distance education courses/programs.
• Record of success in cross-department collaboration, coordinating resources, managing multiple ongoing projects with aggressive timelines and complex task dependencies
• Responsible for department administration, evaluation of program effectiveness, and management of administrative staff and part-time faculty.
• Accountable for revenue tracking, planning and managing budgets, building and maintaining long-term strategic relationships with faculty and external partners.
• In collaboration with the Office of Communications and Marketing, maintain information on the College website, and promote programs through print, email and other available marketing channels.

Cazenovia, NY

• Created online learning professional development program and workshop opportunities for faculty and staff.
• Conducted workshops for the implementation of the OSCQR 4.0 course quality rubric infused with RSI.
• Supported instructors and SMEs in the design, development, and implementation of quality instruction.
• Developed roadmaps for online learning, faculty development, technology integration, and more.
• Successfully managed multiple projects through the technical and people side of change.
• Provided training and support for a rapid shift to a new LMS during the covid-19 pandemic.

• Designed and delivered instruction to meet course learning objectives.
• Created Canvas course shells with resources, assignments, and activities that support teaching the course in both a traditional F2F, hyflex, and as a synchronous online course.
• Taught the course using a variety of pedagogical methods including project-based learning, flipped classroom, team-based assignments, and design critics.

Cazenovia, NY

• Developed and maintained Cazenovia.edu website content.
• Used metrics to analyze outcomes and inform decisions correlating to website user experience and advertising.
• A project leader for the 2019-2020 redesign of the college website.
• Coordinated the updates and publication of the college catalog.

Syracuse, NY

• Provided strategic vision and leadership for the digital product offerings of Time Warner Cable’s local news, local sports, and community websites.
• Performed needs assessments across cross-functional and geographically separated teams.
• Served as a strategic member of the senior staff offering a vision for the digital future of the organization through roadmaps and executing short- and long-term strategies.
• Managed multiple ongoing projects with aggressive timelines including the development of mobile applications, data handling for TV ticker system, the migration to new CMS, etc.
• Managed a geographically diverse team or 30 people.

Syracuse, NY

• Oversaw website operations and digital projects.
• Led reorganization plans creating a digital content production hub in Syracuse, NY.
• Introduce agile methods to digital project development within the news channel operations.
• Pioneered digital solutions including online video availability on local news websites, distribution of local news on social media, authenticated streaming video, and high school sports streaming with cellphone.
• Awarded the prestigious Edward R. Murrow Award for Best TV Website, Small Market.

• Led computer application trainings specializing in training for Adobe and Microsoft applications.
• Provided classroom instruction on campus and at client sites.

Master’S Degree, Instructional Design, Development And Evaluation, 4.0

Certificate - Wai0.1X: Introduction To Web Accessibility

Bachelor’S Degree, Professional & Technical Communication With A Track In Graphical Design

Agriculture And Animal Science