Bogdan O. Email & Phone Number

Bucharest, Romania

As both the IT Director and lead operations advisor, I was responsible for managing the company’s technology stack, ensuring integration and security across cloud based services like Office 365 and Google Workspace. I implemented and maintained the Zendesk ticketing system, improving customer support efficiency. I also led the design and setup of email.

Bucharest, Romania

Managed all systems and local IT environment.Supported Marketing department with several process implementations and automations.Call center software management.Asset and vendor management.Storage management.Process improvements.HR tools administration.Wireless Network switch from tp-link to ubiquiti.Printer services coordination.

Owned a team of 4 professionals and provided IT Consultancy, Implementation and Support services for several small business.Service portfolio included:-General IT Consultancy services -Project Management-LAN management (hardware from TP-Link, Ubiquiti, FortiNet, etc)-Asset management (laptop, desktop, mobile phones software configuration and support.

Managing Global Support Teams for multiple lines of business.

The Team Lead for the Global Tech Support division withing Honeywell Workflow Solution acts as a first point of contact for Tier 1 and Tier 2. Main responsibilities include: hiring, training new hires, providing solutions to new/undocumented problems, handling customer escalations,scheduling shifts, planning and maintaining an on-call rotation schedule.

Romania

Providing extended support for Vocollect products.Working with Salesforce, Remedy, MSTSC, SSH(solaris, centos), PostgresSql(PG Admin3), Cygwin(OpenBSD, proxycommand, tunneling), Java Console Scripts, CAD, Icinga(nagios tool), VSphere, Telnet (command line) and others.Building knowledge base, creating SOPs and How To's.Working with SFDC admin team for.

Remote

Atlassian product administrator. Working with JIRA v6.2-OD-05-4Configuring Projects, Workflows, Issue Types,etc.Administrating Users, Groups and Permissions Schemes.Setting up Scrum and Kanban boards, Dashboards and reports.Creating instruction manuals and documentation.

Bucharest, Romania

Providing technical perspective for IT recruitment processes. Actively interviewing and recruiting candidates.

The Technical Duty Officer for SaaS Operation is the instrumental in the success of Adobe's new SaaS offering. We work across Adobe Business Units with their SaaS teams to Lead Incident Response, Drive Problem Management and Coordinate Change Management.Our focus is on driving incident resolution to minimize business impact. We manage incidentpostmortems.

Running Incident Management, Root cause analysis and following up with Problem Management in alignment with business requirements and as per ITIL process.

Supporting multiple Billing,Provisioning and CRM systems and platforms.

all-in-one IT guy!:)

Installing surveillance cameras, network cameras, alarm systems, intrusion detection systems & maintenance !

Bachelor'S Degree, Commercial And Tourism Management, Customer Relationship Management - Study On Improvements. Crm And Nps

High School

Elementery/Primary School, English Language And Literature, General