Willem-Jan Bodingius Email & Phone Number

Washington And Oregon, United States

* Customer and quality focused Support.* Focus on first visit resolution and eager to make a difference for the customer and to develop relationships.* Apply critical thinking with a customer service mindset* Affective ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.* Experience in the detection.

Washington, USA

* Customer and quality focused Support.* Focus on first visit resolution and eager to make a difference for the customer and to develop relationships.* Apply critical thinking with a customer service mindset* Affective ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.* Experience in the detection.

Washington, USA

* Interact, instruct and resolve obsticles with client through clear, concise and effective communication with the client and support teams* Review and complete work orders to move, install, repair or move data communication equipment such as cabling, wires, POS, computers, routers, switches, pinpads and kitchen monitors.* Plan layout and installation of.

Kitsap County, Pierce County, King County

* Completed audits and inspections for eligible clients in accordance with weatherization program specifications and guidelines.* Prepared a detailed written report for each qualifying audit that recommends appropriate retrofit measures to be installed.* Prepared work orders based on inspection of property that included accurate drawings of the structure.

Silverdale, Washington

Performing Home Print service for PSE

Work From Home

Answer calls from customers or partner sales representatives Review tickets in customer service tracking applicationManage sales opportunities and process credit card transactionsPerform analysis on customer’s PC and make product or service recommendationsSupply best in class support to direct consumers on all technology support needsProperly document all.

Bremerton, WA

Arrange pick-up/drop-off of foster children from foster homes to the visitation facilities at AACE, DSHS or CPS.Supervise the parent or sibling visits and write a report about behavioral observations and log events and activities during that time period.Report unusual or alarming behaviors to CPS caseworkers, Guardian at Litem or Court Appointed Social.

WA State

Sales of Term- and Whole life Insurance policies and Mortgage protection Insurance.

West Coast

Installation of wired and wireless computer networks in hotels along the west coast. Installation of Multi Security Camera systems with remote viewing capabilities.Tuning and installation of Satellite TV systems for hotels

Kent, Seattle

Supporting Physician/Hospital clients in the Northwest region (OR, WA, ID, MT, AK).Analyzing and assisting Account Executives in proposing the best possible IS solutions.Site surveys and hardware selection for bridge implementation with PMS/EMR Systems.Developing procedures for remote support activities. Streamlining installation procedures and minimizing.

Issaquah, WA

Validation, verification and resolution of trouble tickets sent in by L1-L3 support.Writing Knowledge base articles for L1 support representatives.Writing bug reports for development to eliminate existing problems in the software.Manning the hotline for support centers to call in with emerging problems.Resolving the Clarify Reported problems from the.

Seattle, Redmond

Critical Account Management for the Microsoft Account. Microsoft used a multi-tier reporting solution (Calypso) based on a SQL Business Warehouse with live drill down capabilities into the SAP system as their World Wide Financial Reporting solution.Guided Microsoft in the transfer to the then current 4.3.1 release.Helped to increase system availably of.

Kirkland, WA, Horn Lake, MS

Guided Master data cleansing for Material and Service Management.Designed and developed procedures/software for migrating data between legacy systems and SAP through ACCESS.Designed forms and queries in ACCESS to help with the cleansing of the Master data. Wrote an interface in ACCESS Visual Basic to link the Vendor data with the US-Postal code. This link.

Redmond, WA

Worked on contract with the German Windows 98 test team. System setup for test systems, verifying the use of the latest code available. Testing of not yet released hardware in USB and DVD department. Performing the weekly test scenarios and writing error reports on problems found. Participating in hosting various install fairs for external Beta testers.

Orem, UT

Localization of various European versions of GroupWise 5.1 Preparation hardware and software test environments for various test teams of different European countries. This preparation included setup of servers and workstations in various languages. Network installation, physical cabling, setup of concentrators, installation of multiple NIC's per system..

Zevenhoven, The Netherlands

Performed technical training to untrained and experienced CAD/CAM users. Facilitated improvement of CAD/ CAM activities in the corporate environment. Helped the migration process for various CADAM customers to Windows 95. Migration included training Windows 95 and CADAM R14, as well as installation of software and network setup.

Haarlem, The Netherlands

Managed sales activities for complete FCS product line in new name accounts. Introduced new products for NC, stress-analyses and reversed engineering. Coordinated seminars related to stress analyses and reversed engineering. Restructured organization for support activities and support contracts.

Haarlem, The Netherlands

Managed the technical and commercial activities around the CADAM product line. Coordinated sales activities in correlation with IBM, The Netherlands. Performed hardware maintenance/replacement in cooperation with IBM. Coordinated and successfully carried out the business plans for 1992 and 1993. Secured new Fortune 500 clientele. Turned a critical account.

Amstelveen, The Netherlands

* Supported reseller organization in both pre-sales and post-sales activities in Benelux, Italy and the Scandinavian countries (BIS).* Developed and delivered product training for resellers.* Visited and managed the need of large account customers in BIS.* Reorganized warehousing, shipping and order processing for Europe.* Handled critical accounts in.

Nieuwegein, The Netherlands

Managing development and sales coordination of CAD/CAM activities within ISN.Developed 2 releases of the CAD system (ISCAD) together with company I3P.Development innovative CAD/CAM programs for production of vinyl windows.Demonstrations and acquisition on trade shows and exhibitions.Program development in BBX for the ERP software PRODIN (BAAN.

Bsc. M.E., Mechanical Engineering (Prod. Techniques)

Post Graduate Courses, Sales, Marketing And Bussines Techniques

Activities and Societies: Post graduate courses

Associate Degree, Mechanical Engineering

Post Gradute Work, Continued Education