Willem-Jan Bodingius Email & Phone Number

Washington And Oregon, United States

* Customer and quality focused Support.* Focus on first visit resolution and eager to make a difference for the customer and to develop relationships.* Apply critical thinking with a customer service mindset* Affective ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.* Experience in the detection, isolation and resolution of problems with microprocessor-based equipment.* Maintain mobile and static inventory for all… Show more * Customer and quality focused Support.* Focus on first visit resolution and eager to make a difference for the customer and to develop relationships.* Apply critical thinking with a customer service mindset* Affective ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.* Experience in the detection, isolation and resolution of problems with microprocessor-based equipment.* Maintain mobile and static inventory for all serviced equipment.* Train store management and employees on PAR products.* Software reimaging and configuration.* Trouble shoot environmental influences on installed equipment and making recommandations for improvement* Troubleshoot and install network cabling.* Working in a 24/7 support environment and large coverage area* Works with all internal PAR departments to facilitate resolution on customer concerns. Show less

Washington, Usa

* Customer and quality focused Support.* Focus on first visit resolution and eager to make a difference for the customer and to develop relationships.* Apply critical thinking with a customer service mindset* Affective ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.* Experience in the detection, isolation and resolution of problems with microprocessor-based equipment.* Maintain mobile and static inventory for all… Show more * Customer and quality focused Support.* Focus on first visit resolution and eager to make a difference for the customer and to develop relationships.* Apply critical thinking with a customer service mindset* Affective ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.* Experience in the detection, isolation and resolution of problems with microprocessor-based equipment.* Maintain mobile and static inventory for all serviced equipment.* Train store management and employees on PAR products.* Software reimaging and configuration.* Trouble shoot environmental influences on installed equipment and making recommandations for improvement* Troubleshoot and install network cabling.* Working in a 24/7 support environment and large coverage area* Works with all internal PAR departments to facilitate resolution on customer concerns. Show less

Washington, Usa

* Interact, instruct and resolve obsticles with client through clear, concise and effective communication with the client and support teams* Review and complete work orders to move, install, repair or move data communication equipment such as cabling, wires, POS, computers, routers, switches, pinpads and kitchen monitors.* Plan layout and installation of data communication equipment* Connect peripherals to PC, PC or terminal to data communication lines.* Disassemble equipment… Show more * Interact, instruct and resolve obsticles with client through clear, concise and effective communication with the client and support teams* Review and complete work orders to move, install, repair or move data communication equipment such as cabling, wires, POS, computers, routers, switches, pinpads and kitchen monitors.* Plan layout and installation of data communication equipment* Connect peripherals to PC, PC or terminal to data communication lines.* Disassemble equipment, inspect, test and repair POS systems to restore full functionality.* Test communication lines to ensure specifications are met. Show less

Kitsap County, Pierce County, King County

* Completed audits and inspections for eligible clients in accordance with weatherization program specifications and guidelines.* Prepared a detailed written report for each qualifying audit that recommends appropriate retrofit measures to be installed.* Prepared work orders based on inspection of property that included accurate drawings of the structure perimeters, windows and door placements, heating system components. Work orders clearly indicated what areas needed to be weatherized… Show more * Completed audits and inspections for eligible clients in accordance with weatherization program specifications and guidelines.* Prepared a detailed written report for each qualifying audit that recommends appropriate retrofit measures to be installed.* Prepared work orders based on inspection of property that included accurate drawings of the structure perimeters, windows and door placements, heating system components. Work orders clearly indicated what areas needed to be weatherized and what areas did not need to be weatherized.* Interpreted work orders and specifications for contractors and mutually agreed on any deviations from specified procedures to ensure compliance with regulations governing weatherization measures and minor repair.* Consulted with and informed property owner of minor repairs needed and work to be performed on rental properties prior to Weatherization.* Acted as mediator between consumers which may include landlords, property owners, or renters to resolve disagreements.* Audited work of contractors in progress to ensure that procedures were being followed and the materials used conformed to Department of Commerce and DOE specifications.* Reviewed contractor’s finished work for quality and conformance to standards.* Conferred with contractors for resolution of problems and/or deficiencies which resulted in a corrective action notice.* Prepared for and assisted in the final QCI inspections* Reported frequently as directed by Program Manager on audit finding.Summarized reports to include recommendations on efforts and training needed to ensure compliance.* Participate in the training of new employees on technical matters and Department of Commerce guidelines, as required, to ensure program compliance and quality assurance.* Assisted management in preparing files and records for all program audits by the DOE, DOC and other funding sources.* Obtained a working knowledge of TREAT Audit Software. Show less

Silverdale, Washington

Performing Home Print service for PSE

Work From Home

Answer calls from customers or partner sales representatives Review tickets in customer service tracking applicationManage sales opportunities and process credit card transactionsPerform analysis on customer’s PC and make product or service recommendationsSupply best in class support to direct consumers on all technology support needsProperly document all support calls and problem resolution stepsMaintain high level of customer satisfaction with focus on first call… Show more Answer calls from customers or partner sales representatives Review tickets in customer service tracking applicationManage sales opportunities and process credit card transactionsPerform analysis on customer’s PC and make product or service recommendationsSupply best in class support to direct consumers on all technology support needsProperly document all support calls and problem resolution stepsMaintain high level of customer satisfaction with focus on first call resolution Show less

Bremerton, Wa

Arrange pick-up/drop-off of foster children from foster homes to the visitation facilities at AACE, DSHS or CPS.Supervise the parent or sibling visits and write a report about behavioral observations and log events and activities during that time period.Report unusual or alarming behaviors to CPS caseworkers, Guardian at Litem or Court Appointed Social Advocates.

Wa State

Sales of Term- and Whole life Insurance policies and Mortgage protection Insurance.

West Coast

Installation of wired and wireless computer networks in hotels along the west coast. Installation of Multi Security Camera systems with remote viewing capabilities.Tuning and installation of Satellite TV systems for hotels

Kent, Seattle

Supporting Physician/Hospital clients in the Northwest region (OR, WA, ID, MT, AK).Analyzing and assisting Account Executives in proposing the best possible IS solutions.Site surveys and hardware selection for bridge implementation with PMS/EMR Systems.Developing procedures for remote support activities. Streamlining installation procedures and minimizing downtime.Research and implementation of Web based wireless requisition/result system. Analyses, Ordering, Installation… Show more Supporting Physician/Hospital clients in the Northwest region (OR, WA, ID, MT, AK).Analyzing and assisting Account Executives in proposing the best possible IS solutions.Site surveys and hardware selection for bridge implementation with PMS/EMR Systems.Developing procedures for remote support activities. Streamlining installation procedures and minimizing downtime.Research and implementation of Web based wireless requisition/result system. Analyses, Ordering, Installation, Implementation, training and aftercare for more complex field installations.Advocate and expert for bridge implementations, web based solutions and installations for hospitals and large accounts. Show less

Issaquah, Wa

Validation, verification and resolution of trouble tickets sent in by L1-L3 support.Writing Knowledge base articles for L1 support representatives.Writing bug reports for development to eliminate existing problems in the software.Manning the hotline for support centers to call in with emerging problems.Resolving the Clarify Reported problems from the Verizon and Bell account.Participate in the weekly meetings with the Verizon account.Contributed in elimination the ticket… Show more Validation, verification and resolution of trouble tickets sent in by L1-L3 support.Writing Knowledge base articles for L1 support representatives.Writing bug reports for development to eliminate existing problems in the software.Manning the hotline for support centers to call in with emerging problems.Resolving the Clarify Reported problems from the Verizon and Bell account.Participate in the weekly meetings with the Verizon account.Contributed in elimination the ticket backlog of around 6000 tickets in the month of March and the Knowledge base articles backlog in the month of April. Show less

Seattle, Redmond

Critical Account Management for the Microsoft Account. Microsoft used a multi-tier reporting solution (Calypso) based on a SQL Business Warehouse with live drill down capabilities into the SAP system as their World Wide Financial Reporting solution.Guided Microsoft in the transfer to the then current 4.3.1 release.Helped to increase system availably of this 24/7 System to a 99.x% availability ratio.Conducted weekly meetings between Microsoft and support team in New York.Tested… Show more Critical Account Management for the Microsoft Account. Microsoft used a multi-tier reporting solution (Calypso) based on a SQL Business Warehouse with live drill down capabilities into the SAP system as their World Wide Financial Reporting solution.Guided Microsoft in the transfer to the then current 4.3.1 release.Helped to increase system availably of this 24/7 System to a 99.x% availability ratio.Conducted weekly meetings between Microsoft and support team in New York.Tested new versions of the WebFOCUS/EDA 4.3.5. and 4.3.6. release.Helped to develop and modify scripts for the WebFOCUS workshops and conducted several workshops. Presales support during various marketing events. Show less

Kirkland, Wa, Horn Lake, Ms

Guided Master data cleansing for Material and Service Management.Designed and developed procedures/software for migrating data between legacy systems and SAP through ACCESS.Designed forms and queries in ACCESS to help with the cleansing of the Master data. Wrote an interface in ACCESS Visual Basic to link the Vendor data with the US-Postal code. This link significantly shortened/improved the cleansing process. Constructed guidelines for and later maintained the ABAP load software… Show more Guided Master data cleansing for Material and Service Management.Designed and developed procedures/software for migrating data between legacy systems and SAP through ACCESS.Designed forms and queries in ACCESS to help with the cleansing of the Master data. Wrote an interface in ACCESS Visual Basic to link the Vendor data with the US-Postal code. This link significantly shortened/improved the cleansing process. Constructed guidelines for and later maintained the ABAP load software for transferring master data from the ACCESS database to the SAP system.Supervised the implementation of SAP in two different plants of Dover Elevators. Worked with other SAP departments to prepare guidelines for the procedures and functional requirements according to operational demands.Assisted in the research and documentation of business flow charts, processes and procedures to aid in training and formal company documentation. Show less

Redmond, Wa

Worked on contract with the German Windows 98 test team. System setup for test systems, verifying the use of the latest code available. Testing of not yet released hardware in USB and DVD department. Performing the weekly test scenarios and writing error reports on problems found. Participating in hosting various install fairs for external Beta testers.

Orem, Ut

Localization of various European versions of GroupWise 5.1 Preparation hardware and software test environments for various test teams of different European countries. This preparation included setup of servers and workstations in various languages. Network installation, physical cabling, setup of concentrators, installation of multiple NIC's per system. Installation of Netware 4.11. Configuration of IP and IPX addresses. Support of a Russian test team over a period of 7 weeks.

Zevenhoven, The Netherlands

Performed technical training to untrained and experienced CAD/CAM users. Facilitated improvement of CAD/ CAM activities in the corporate environment. Helped the migration process for various CADAM customers to Windows 95. Migration included training Windows 95 and CADAM R14, as well as installation of software and network setup.

Haarlem, The Netherlands

Managed sales activities for complete FCS product line in new name accounts. Introduced new products for NC, stress-analyses and reversed engineering. Coordinated seminars related to stress analyses and reversed engineering. Restructured organization for support activities and support contracts.

Haarlem, The Netherlands

Managed the technical and commercial activities around the CADAM product line. Coordinated sales activities in correlation with IBM, The Netherlands. Performed hardware maintenance/replacement in cooperation with IBM. Coordinated and successfully carried out the business plans for 1992 and 1993. Secured new Fortune 500 clientele. Turned a critical account into the most successful account. Sold and installed more than 40 IBM RS/6000 Workstations and servers here… Show more Managed the technical and commercial activities around the CADAM product line. Coordinated sales activities in correlation with IBM, The Netherlands. Performed hardware maintenance/replacement in cooperation with IBM. Coordinated and successfully carried out the business plans for 1992 and 1993. Secured new Fortune 500 clientele. Turned a critical account into the most successful account. Sold and installed more than 40 IBM RS/6000 Workstations and servers here alone. Installed IBM RS/6000 systems (AIX/UNIX) and loaded Professional CADAM or CATIA software. Installation included setup of network in both Ethernet and Token-Ring configurations. Setup of 3270 emulation with IBM Mainframes. Show less

Amstelveen, The Netherlands

* Supported reseller organization in both pre-sales and post-sales activities in Benelux, Italy and the Scandinavian countries (BIS).* Developed and delivered product training for resellers.* Visited and managed the need of large account customers in BIS.* Reorganized warehousing, shipping and order processing for Europe.* Handled critical accounts in various situations, defending company policy and providing customer solutions.

Nieuwegein, The Netherlands

Managing development and sales coordination of CAD/CAM activities within ISN.Developed 2 releases of the CAD system (ISCAD) together with company I3P.Development innovative CAD/CAM programs for production of vinyl windows.Demonstrations and acquisition on trade shows and exhibitions.Program development in BBX for the ERP software PRODIN (BAAN competitor).Installation/demonstration of software development.

Bsc. M.E., Mechanical Engineering (Prod. Techniques)

Post Graduate Courses, Sales, Marketing And Bussines Techniques

Activities and Societies: Post graduate courses

Associate Degree, Mechanical Engineering

Post Gradute Work, Continued Education