Matt Bodner, Cpcu, Aic-M, Asli, Arm, Ains, Are Email & Phone Number

Cincinnati, Ohio, United States

Claims Resolution Services (CRS) is a department of the Corporate Claims Division of Great American. CRS operates as an internal third-party administrator for approximately 15 of Great American's divisions. Handling and supervising claims for a variety of divisions creates a unique claims environment, which requires a diverse group of claims professionals ranging from 20+ years of experience to individuals with no prior insurance background. In 2022, CRS introduced a new shared service… Show more Claims Resolution Services (CRS) is a department of the Corporate Claims Division of Great American. CRS operates as an internal third-party administrator for approximately 15 of Great American's divisions. Handling and supervising claims for a variety of divisions creates a unique claims environment, which requires a diverse group of claims professionals ranging from 20+ years of experience to individuals with no prior insurance background. In 2022, CRS introduced a new shared service focusing on high-volume low-severity auto claims. This group, internally referred to as the Accelerated Auto Group, consists of one supervisor and five claims professionals. The auto group handled 1000+ claims for three of Great American’s divisions in its first eight months of existence. In that same amount of time, the auto group decreased its claim handling cycle time by 50% for its internal customers. CRS’ auto group, which consists of six staff members, reports through me along with four other direct reports.Responsibilities:- Coordinate and supervise the day-to-day activities of five direct reports. My team handles a wide variety of claims including property, general liability, aviation, ocean marine, professional liability, auto, trucking, construction defect, Michigan catastrophic PIP, sexual abuse, etc. - Participate in decisions regarding talent selection including recruitment and interviewing qualified candidates.- Mentor and develop younger career claims professionals. This includes onboarding, on the job training, career coaching, etc. - Responsible for performance management and quality assurance efforts of the team. - Oversee complex litigated files throughout the country. - Review and approve reservation of rights and disclaimer letters. - Participate in pay review and promotion discussions. - Participate in testing new internal claims software. This includes piloting new document management systems, claims texting platforms, recording software, etc. Show less

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Cincinnati, Oh

•Investigate and maintain claims•Review and evaluate coverage and/or liability•Secure and analyze necessary investigative information including police reports, statements, appraisals, property records, etc.•Work toward the resolution of claim files including the fair evaluation of damages and settlements.•Attend mediations, arbitrations, and trials as needed•Ensure that the claim handling process is conducted in compliance with state requirements and regulations along with… Show more •Investigate and maintain claims•Review and evaluate coverage and/or liability•Secure and analyze necessary investigative information including police reports, statements, appraisals, property records, etc.•Work toward the resolution of claim files including the fair evaluation of damages and settlements.•Attend mediations, arbitrations, and trials as needed•Ensure that the claim handling process is conducted in compliance with state requirements and regulations along with company procedures and policies.Types of claims:•Real estate appraisers errors and omissions•Professional liability for home inspectors •Commercial general liability for multiple types of insureds including municipalities and school districts•Automobile first party damage and third party liability•Trucking physical damage (total losses)•First party property damage •Harassment, Intimidation, and Bullying (HIB) for schools •Bonds - Lottery, tax, and utility•Aviation - Hull and drift claimsIn addition to handling claims, I supervised three direct reports and two seasonal interns. Show less

Cincinnati, Oh

Cincinnati, Oh

Cincinnati, Oh

The Claims Trainee Program is an intensive eight month program that develops the skills necessary for a successful claims career. I completed eleven business rotations to both learn the claims function and meet claims professionals across the Company. In addition to the practical hands on experience, there was a heavy emphasis on professional development too. I learned the many aspects of the claims role, with access to claims leadership to provide a knowledgeable and supportive… Show more The Claims Trainee Program is an intensive eight month program that develops the skills necessary for a successful claims career. I completed eleven business rotations to both learn the claims function and meet claims professionals across the Company. In addition to the practical hands on experience, there was a heavy emphasis on professional development too. I learned the many aspects of the claims role, with access to claims leadership to provide a knowledgeable and supportive network.While in the Claims Trainee Program, I completed the Associate in Claims (AIC) and Associate in General Insurance (AINS) designations through The Institutes. I also completed the management portion of the AIC designation (AIC-M). Show less

Cincinnati, Oh

ABC Signs manufactures, installs and services display signs for clients in the Greater Cincinnati and Northern Kentucky area. Its success and longevity is a testament to its commitment to provide unmatched quality and outstanding service to its customers. My role as a sales representative involved:-Generating new customers through various sales techniques-Maintaining relationships with existing customers-Suggesting effective signage solutions to our customers-Estimating… Show more ABC Signs manufactures, installs and services display signs for clients in the Greater Cincinnati and Northern Kentucky area. Its success and longevity is a testament to its commitment to provide unmatched quality and outstanding service to its customers. My role as a sales representative involved:-Generating new customers through various sales techniques-Maintaining relationships with existing customers-Suggesting effective signage solutions to our customers-Estimating costs for entire projects from design to installationMy role as a project manager involved:-Obtaining necessary permits for new signage-Ordering product in a timely manner to meet installation dates -Scheduling service crews to meet project deadlines -Job site supervision on large-scale installations (Example video: https://youtu.be/Axv5PtzGnZg)-Coordinating with sub-contractors-Maintaining relationships with local and national suppliers/fabricatorsGrowth:-Increased personal sales by 160% from year one to year two Show less

Bachelor’S Degree, Public Relations, Graduate

Activities and Societies: Pi Kappa Alpha Cum Laude

High School