Brian O'Donnell Email and Phone Number
Brian O'Donnell work email
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Brian O'Donnell personal email
As a highly skilled and driven IT professional with over 25 years of industry experience, I am determined to embark on a new journey in Cybersecurity, leveraging my extensive background in diverse platforms, technical support, troubleshooting, network management, and security.Having completed a Master's degree in Data Assurance and Cybersecurity, I have gained significant expertise in advanced cybersecurity concepts and practices. This educational pursuit is further complemented by my attainment of various certifications, including A+, ITIL Foundations, Web Programming, and Security+.I have been recognized throughout my career for leading successful large-scale hardware and software upgrade projects, showcasing exceptional project management, technical training, and personnel supervision abilities. My commitment to staying up-to-date with industry trends and best practices allows me to enhance my skill set continuously.With a solid educational foundation and a reputation for excellent communication skills, I can effectively convey technical concepts to end users and provide comprehensive documentation and training. As a team-oriented professional, I excel at working independently to deliver timely and effective results.I firmly believe in lifelong learning, consistently staying informed about the latest advancements and procedures in the ever-changing Cyber Support landscape. With my technical excellence, project leadership, and cybersecurity knowledge, I am eager to make a significant impact in enhancing organizations' security posture and further develop my skills in this dynamic field.
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Support Technician (Remote And On-Site)Ipquest Apr 2022 - PresentNorcross, Georgia, UsSupport dental practices across the Southeast. Design, implement, monitor, and troubleshoot customized technical solutions.Provide enhanced network management, server monitoring, remote service, and on-site repairs.Specific areas of focus include: *Encrypted Email *Web Content Filtering *Endpoint Security *Network Management *Encrypted Hard Disks *Encrypted Off-site backupsDental Technology Solutions: *Digital Radiology Imaging *Practice Management Software *Intraoral Cameras *Telephone Systems (VoIP) *Low voltage CablingRegulatory Compliance *HIPAA *HITECH *PCI-DSS *Vulnerability Management -
Senior Information Technology SpecialistBalch & Bingham Llp Dec 2018 - Mar 2022Birmingham, Alabama, Us· Support over 300 law firm staff across ten offices, troubleshooting all hardware/software issues, including desktops, laptops, printers, iPhones, and video conference equipment: Mac, PC environment.· Facilitate all Video Conference requests, including Polycom, Zoom, GoToMeeting, Skype, and MS Teams.· Install, upgrade, and troubleshoot all Windows 10 and VMWare Horizon environment systems.· Maintain all intranet-based and customized firm software packages. -
It ContractorDell Services Federal Government Jun 2015 - Nov 2018Round Rock, Texas, UsSupport all technical aspects of federal government research facility:Hardware (Mac & PC)SoftwarePhonesA/V equipment Videoconferencing Network Troubleshooting -
It ConsultantRobert Half Technology Oct 2014 - Mar 2015Menlo Park, Ca, Us* Support over 500 agents in call-center environment: Diagnose and repair all hardware/software issues (includes Dell, HP, Lenovo, Apple, Polycom, Canon and custom built systems)• Administer configuration management software, soft-phone, call recording, and payment processing software such as Altiris, Uniphi, Bria, Call Guard, and Aspect Quality Management (AQM).• Image PCs per client requirements, utilizing full drive encryption, Symantec Endpoint Protection, and various other applications managed and deployed via Altiris.* Lead large-scale hardware and software upgrade projects, providing detailed documentation for inventory/ asset management tracking purposes. -
Technical Lead/ Project Manager (Contract)Peak Systems (New York, Ny) Apr 2013 - Oct 2014Technical Lead for multiple hardware upgrade projects at local client offices in Denver Metro area.
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It Helpdesk SupervisorUniversity Of Montana Aug 2011 - Feb 2013Missoula, Mt, Us*Support faculty, staff and students with access, enrollment or technical issues with the learning management system (LMS); assist faculty with course content development.*Interview, train and evaluate all student interns working on UMOnline help-desk.*Develop & maintain knowledge base as reference for on-going technical issues, including screen-shots and video creation. -
It Support SpecialistGlacier Bancorp Inc Sep 2010 - Aug 2011Kalispell, Mt, Us*Analyze, troubleshoot and repair all hardware, peripherals, telephony and network equipment.*Support PC software such as Windows OS and/or MS Office Suites, and Citrix End-user environment (XenApp).*Install pre-approved software remotely for Bank Employees. -
It Project ManagerPartnership Health Center Sep 2009 - May 2010*Utilize MS Office to track project deadlines, notes, patient data, updates and data imports.*Configure and test SonicWall firewall and VPN software between outlying sites.*Install and upgrade Ryan White CAREWare database software for all users.
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It Support Specialist/ Technical TrainerIntervet-Schering Plough/ Merck Sep 2003 - Sep 2009*Create and present technical training to local employees and remote sales force. *Perform all end user hardware and software installations and upgrades: laptop, desktop, smart-phones, printers, VPN, network and wireless connectivity.*Administer Windows and SAP user accounts; maintain voice-mail and back-up tape storage.
Brian O'Donnell Skills
Brian O'Donnell Education Details
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Capella UniversityData Assurance And Cybersecurity -
Ecotech InstituteWind Energy Technology -
University Of DelawareEconomics
Frequently Asked Questions about Brian O'Donnell
What company does Brian O'Donnell work for?
Brian O'Donnell works for Ipquest
What is Brian O'Donnell's role at the current company?
Brian O'Donnell's current role is Senior Information Technology Specialist at IPQuest.
What is Brian O'Donnell's email address?
Brian O'Donnell's email address is bo****@****lch.com
What schools did Brian O'Donnell attend?
Brian O'Donnell attended Capella University, Ecotech Institute, University Of Delaware.
What are some of Brian O'Donnell's interests?
Brian O'Donnell has interest in Kayaking, Darts, Animals, Fishing, Health, Children, Education, Environment, Science And Technology, Running.
What skills is Brian O'Donnell known for?
Brian O'Donnell has skills like Microsoft Office, Technical Support, Software Installation, Training, Data Analysis, Project Management, Windows 7, Troubleshooting, Strategic Planning, Microsoft Excel, Powerpoint, Public Speaking.
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