Coo
CurrentPart of the founding team building a true digital freight forwarder with the goal of making international freight forwarding as simple as buying an airline ticket. The products range across sea, air, rail, road and courier with LCL sea freight being the main focus. The central part of the journey included building a team, landing two funding rounds and orchestrating a critical pivot. Responsible for logistics operations, customer service and supplier management. Mapped and optimised processes from pricing and payment to operations and delivery. Build a workflow IT-system tailored to the needs of the companys operation and updated the optimised processes in this system. The result is a fully digitised and highly automated platform that delivers a very high level of customer service with a minimum of human input. This could only be achieved by obtaining a true in-depth understanding of the operational processes and then tailoring an IT system to automate these processes.