Leads four E-Commerce engineering teams that own the guest account experience at Alaska Airlines. Directs the technical vision and partners closely with Product to align roadmaps and deliver iterative value to the business.- Collaborates with Marketing, Loyalty, Mobile, and other teams to design and deliver a robust Guest Account and personalization system, earning a J.D. Power #1 Airline Website and #1 Airline Mobile App Award for 2023- Works with the TSA to bring brand-new Biometric programs to the guest's airport and online experience, streamlining check-in, bag-drop, and boarding processes- Collaborates with the Product team to create and refine features and epics to accomplish 12+ concurrent initiatives with a Modernize-As-You-Go approach- Saves millions in potential fines by keeping systems compliant with DOT, SOX, PCI, GDPR, and CCPA regulations- Mentors 10+ engineers on both technical and product best practices, training them to be subject matter experts- Architects new large-scale systems to replace legacy monolithic software in domain-driven microservice and eventing patterns with 99% uptime- Designs and prototypes new intuitive internal tools with the UX R&D team and adopted by 10,000+ customer service and front-line agents

Maintained and modernized guest-facing services and internal tools for managing user preferences, privacy, and payment options for the E-Commerce organization.- Created Single Page Apps and HTML Web Components to migrate legacy website functionality to modern and responsive microsites- Partnered with UX designers to bring pages of a dated website into compliance with accessibility and style standards- Implemented new C# REST and GraphQL microservice APIs, hosted in Azure and following a Domain Driven Design model- Interviewed software engineer candidates and onboarded new hires, training them in React best practices and industry-specific components like SABRE and passenger-flight record infrastructure- Coordinated across 8 different workgroups to implement new cookie management and DSR solutions for data privacy compliance- Aligned payment processes to PCI requirements, saving the organization an estimated $400k annually

Created GRC product from conception to release, using Typescript & React, a .NET Core API with Entity Framework, and a PostgreSQL database, hosted on AWS in Docker containers.➢ Designed wireframes and interactive mockups through Balsamiq and Axure aimed at providing intuitive UX➢ Managed and reviewed testing of mockups and prototypes on UserTesting.com through surveys, A/B, Heatmap, First-click and 5-second testing methods to improve UX based on user feedback➢ Served on interview committees for junior engineer to team lead positions to provide a perspective focused on inclusion, mentorship, and teamwork➢ Onboarded and mentored new team members through biweekly 1 on 1's and paired programming to encourage knowledge sharing and open communication➢ Integrated the product into a new company-wide Platform using microservices and a Keycloak authentication system to provide a seamless experience between applications➢ Wrote extensive documentation using Swagger API and Atlassian tools for cross-team development➢ Implemented unit and automation tests using BDD practices in Enzyme, Jest, NUnit, FakeItEasy, and Selenium to achieve and sustain a minimum of 70% test coverage

➢ Provides a friendly, trustworthy, and exceptional teaching service by self-promoting a small business, meeting with families, and arranging optimal lesson times and compensation. ➢ Helps students understand concepts and the fundamentals of piano and music theory by outlining each topic and giving detailed step by step instructions to increase the student's aptitude in music and meet performance expectations.

➢Improves the Basic e-Learning Library software by adding and testing features and fixing issues using Javascript, HTML5, and CouchDB.➢Assists prospective interns learn tools such as Git, Markdown, and Vagrant by writing technical documentation and answering questions.

➢ Performs the same responsibilities as a Help Desk Technician, while also acting as a resource and providing training for other techs.➢ Creates documentation covering extensive technical troubleshooting and general guidelines at the Help Desk.➢ Assumes extra responsibilities such as Google Admin privileges to interact with and secure user accounts.

➢ Provides a welcoming environment by greeting visitors and offers services such as directing calls, assisting customers with basic programs, and upkeep on the printers.➢ Fixes and improves customers' computers by analyzing the problem and solving it via a software or hardware approach.

➢ Provides a welcoming environment by greeting visitors and offers services such as answering calls, checking out items, and sorting mail.

➢ Utilize self-promoting through word of mouth and business ads in order to increase job opportunities and bolster performing reputation.➢ Coordinate with event organizers by responding to performance requests quickly and planning every detail to make sure the event runs smoothly.➢ Self-motivated and driven to be a role model for other performers and to improve skills in order to be successful at every performance.

➢ Perform routine tasks and cleanup regularly and on schedule to keep a clean and nice restaurant environment.➢ Provides complete customer satisfaction by working efficiently alone and with others to take, prepare, and present orders to customers in a clean and timely manner.