The journey continues! New challenges, new friends, new projects!

Developing the best user experience applications is the dream of all UX Designers!This new job gives me the opportunity to live the dream and using tools as Photoshop, Illustrator, Sketch or Adobe XD, toghether with my team we go on a daily struggle to design the app that will make banking an enjoyable, cool and easy experience!

- Developing functional specifications- Reviewing the solution overviews and functional design specifications provided by external providers for sign-off purposes- Providing support in the implementation of operational solutions- Application testing (User Acceptance Test): preparing the test plan, review test cases and assist business users during testing- Developing product methodology (product procedures and workflows) and development life cycle plans- Managing LIVE bugs- Offering support whenever needed a senior expert opinion for customers advisers - Analyzing CRs that have an operational component, building consensus and ensuring both compliance with core processes and stakeholder satisfaction- Working closely with PM in drafting the project management plan and managing project scope, via proper documentation and communications with project stake holders and the development team- Participating in operational solutions/new applications design

- Coordinating the developing and testing activities- Managing the launching of new releases

- Administrates and monitoring of the Remote Banking applications (Mobile and Internet Banking)

- Offering quality services to RBRO existing and potential customers, during each call, by providing information regarding bank's products and services;- Performing transactions and sales requested by the customers on their behalf, based on information submitted by phone;- Responding to customers complaints, identifying their causes and trying to solve them, within his competencies;- Replying to customer’s e-mails sent to the Bank’s official address