Identify and understand the needs and challenges of cross-functional teams.Propose cutting-edge technologies and best practices to enhance operational efficiency.Monitor industry trends and analyze market developments to stay ahead of advancements.Foster a culture of innovation and continuous improvement within the organization.Effectively communicate the benefits of adopting advanced capabilities to both technical and non-technical stakeholders.Contribute to Tech Mahindra Allyis Romania's success in a rapidly evolving IT market, solidifying its position as a leading provider of innovative solutions.

Individual accountsOrders processing offline, and front office when customers needed to be called because of a faulty order that was going to be cancelled and replaced. Replacing orders for customers or assisting them if ithey were in need of support. Adding/removing, activating/deactivating different carrier options, plans, subscriptions for customers.Starting new lease or installment billing plans and also cancelling IB/Lease plans.Offline and online technical support for smartphones or tablets.Business accountsFull backoffice, that means dealing only with e-mails and no more calls.Disregarding the calls, everything else done is the same as it was with individual customers and added some new procedures and chores. Checking the billing situation on business accounts, migrating lines from one carrier to another. Closing accounts, processing new account orders.

Provided maintenance and support for all the hardware machines in the office, desktop PCs, laptops, printers, router and ethernet administration. Advising the management team on any kind of technology, whether it was a new PC, smartphone, accessory or service that was going to be purchased. Supervising and monitoring the employees activity in the workshop.• Administer user accounts, permissions, and access levels to ensure smooth operations. • Set up and configure hardware and software for employees. • Proactively implement and maintain IT security measures to protect digital assets. • Address and resolve IT-related inquiries and requests from employees. • Document supported systems and processes for clarity and reference. • Manage and maintain internally deployed software and tools.

Participated in the implementation of a banner upload platform in Microsoft Azure with testing and proofing. Checked for bugs and new appliances on a daily routine until it was officially launched.Learned how to monitor and operate a 3rd party app called AdOcean which was used for uploading the banners and display them in all the pharma operating systems. Created users and updated their information in a copay platform that was used for facilitating a discount for the customers in pharma industry.Provided maintenance for all the pharma operating systems regarding the said-before product banner displaying.• Administer user accounts, permissions, and access levels to ensure smooth operations. • Set up and configure hardware and software for employees. • Proactively implement and maintain IT security measures to protect digital assets. • Address and resolve IT-related inquiries and requests from employees. • Document supported systems and processes for clarity and reference. • Manage and maintain internally deployed software and tools.