Working with service layer functionality activities associated to the process areas.Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities.Manage complaints from Customer Care.Adherence to all Processes.Escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.Execute Front office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager.Send/receive/follow up with trouble reports sent to the delivery units/supplier/customer.Remote Service Corrective, Preventive Maintenance.Attendance to be on time according to 24/7 Rotation Shift Roster.All relevant information is captured and communicated during shift handover.Monitoring of all alarms on MSS, BSS, GPRS, MPBN, Transmission via NMS, VAS Nodes when required.Trouble reporting of creation, update and closure of generated alarms and complaints.Quality of the content in trouble ticket is maintained.1st line trouble shooting of generated alarms and complaints.Fault Escalation to relevant parties/delivery unitsInter working relationship and co-ordination of Fault origins with other Vendors.Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.Ensure the operative performance at specified level according to the contractual SLA and KPI. GSM BSS, GSM Core network, LTE;Wireless Product and Network planning and optimization;BTS,BSC, eNodeB, installation, operation and maintenance;Knowledge of Core Network(CS&PS);Knowledge of IP network and OSS;Wireless network Design and planning concepts;Familiar with GSM BSS, GSM Core network, LTE;Wireless Product and Network planning and optimization;BTS,BSC, eNodeB, installation, operation and maintenance;Core Network(CS&PS);IP network and OSS;Wireless network Design and planning concepts;

Installing and configuring computer hardware operating systems and applicationsMonitoring and maintaining computer systems and networksTalking staff/clients through a series of actions, either face to face or over the telephoneto help set up systems or resolve issuesTroubleshooting system and network problems and diagnosing and solvinghardware/software faultsProviding support, including procedural documentation and relevant reportsFollowing diagrams and written instructions to repair a fault or set up a systemSetting up new users' accounts and profiles and dealing with password issuesWorking continuously on a task until completionRapidly establishing a good working relationship with customers and otherprofessionalsTesting and evaluating new technologyConducting electrical safety checks on computer equipmentManaging stocks of equipment, consumables and other suppliesPlans and organizes personal sales strategy by maximizing the Return on TimeInvestment for the segment.Supplies management with oral and written reports on customer needs, problems,interests, competitive activities, and potential for new products and services.Participates in trade shows and conventions.

Working with budgetsAssisting customers with paper workNetworking to increase clienteleRepresenting clientsLiaising with insurers, loss adjusters or adjustersAdvising clientsConducting transactionsSelling commoditiesInvestigating insurance policiesRenewing policies