Development and implementation of IT strategies aligned with Company goals.Led initiatives to improve IT processes and organizational effectiveness, resulting in increased efficiency.Championed change management efforts, persuading stakeholders to adopt new methodologies and driving a culture of innovation.

Steered IT Governance and PMO functions, ensuring transparency and compliance with industry standards and regulations.Managed cross-functional teams to deliver IT projects on time and within budget. Expanded Fast Track Delivery to cover all products and campaigns lifecycle and workflows.

Brought IT QA services in-house and transitioned to a modern setup that supports Waterfall, Agile, and Fast Track Delivery methodologies.Managed IT budget planning and execution for both capital expenditures (CAPEX) and operational expenditures (OPEX)Restructured IT demand flows to ensure effective prioritization and capacity planning aligned with company priorities.

People manager for Technical Offer Management Team.Ensure proper readiness for configuration/development environments.Implement a fast delivery process with end to end accountability and responsibility for the entire product or campaign. Negotiate fast track flows for both user acceptance testing and production deployment. Onboarding for 30+ systems in fast configuration flow.Take over from external vendors sensitive systems and successfully in sourcing of 25 key technical consultants and analysts.Successfully coordination and delivery of complex merges for software changes implemented by external vendors and internal development teams.Management of Commercial Demand from all Business Units, Regulatory and technical teams.Planning and execution of Product Lifecycle Budget.Build and maintain Product Technical Roadmaps.Deliver Vodafone’s Romania commercial proposal for all channels.Implement Vodafone’s promotions packages into technical systems and deliver pricing packages in a pre-established time frame achieving desired quality KPIs;Negotiate with all stakeholders the content of promotions (from quantitative and qualitative perspective);

End to end coordination commercial initiatives implementation (consultancy, planning& design, execution, technical &business testing, launching, support for implemented products)Prioritization for commercial initiatives and identification of appropriate synergies for best time to market.Build Detailed Design documents for implemented renewal products.Work closely with all the departments involved in product life cycle.Monitoring the performance of the configured offers/ portfolios by providing recurrent reports to commercial team.Provide optimization solutions for products configuration to sustain the commercial strategy.Coordinate the development and execution of custom technical solutions based on business requirement analysis. Lead Catalogue stream in large transformational projects.Facilitate knowledge transfer and support during acceptance phase by investigating and monitoring technical issues. Act as subject matter expert, providing consultative support and guidance to improve business process. Establish relationships with business and technology partners to ensure tight integration, coordination and execution.Configure, manage and monitor commercial offers (CRUD operations).Work closely with the testing team, in order to solve any issues raised, so configured commercial offers are approved and tested properly before deploying to the production environment.Analysis and evaluation of requirements for identifying solutions to respond quickly and effectively to the business needs.Technical assistance for escalated errors and support in the production environment.

Selection and recruitment of teams' membersPerformance managementTailors team based on business need and budgetEnsures highest quality support for Business & Consumer clientsMaintains high engagement and motivation level among own employeesContributes and ensures support for all KPIsEnsures high quality, operational efficiency and customer satisfactionIdentifies process improvements opportunitiesSelect priorities for all technical projects, commercial launches, process improvements, having in mind the companies' strategy and benefits brought

Ensure support for sales agents and customer service representatives in both business related topics and troubleshooting.Maintain contact with second level IT and Network support teams. Address general issues with support departments. Inform relevant teams about services interruption and create business continuity procedures to sustain department activity during outages.Create, edit and publish internal knowledge database both operational and support teams.Act as escalation point for Call Center and Sales issues.Represent Customer Operations in cross-departmental projects.Validate project deliverables, perform user testing, create training documentation and build internal procedures for new services and products .