Business Process Analyst - Level 2 Support & Ku - Erp System (Unit 4)
- Responsible for process definition & tailoring implemented Controlling & Project life cycle workstreams; - Providing support in determining the features of the new system, accompanying the introduction process, strengthening the acceptance of the software or service among employees and remain important contact for users even after go-live;- Participant in User Acceptance Testing sessions;- Execute test scenarios on Unit 4 & working on System Improvements: analyzing, testing, change management;- Training the local Project Administration Team;- Focal point on providing support & assistance for Project Team and Operational managers;- Generating and managing Easy Vista tickets related to solving incidents occurred in day-to-day business for HR, Controlling and Project life cycle workstreams;- Understand business needs and facilitate the negotiation of requirements among multiple stakeholders (Arribatec/external consultant and Expleo team);- Guide BPA Team in their day-to-day activity;- Solving complex Bug tickets (level 2 support);- Involved in the implementation of the Inter-Company Invoicing solution between Romanian & French entities and providing the FR side with the input on the process strengths and deficiencies at the moment of their implementation of the Inter-Company invoicing process.- Leading BPA on Inter-Company invoicing process.