Create and implement strategies for sourcing and recruiting talent.Design recruitment processes tailored for various IT roles, including JavaScript Developers, Web Designers, System Administrators, Manual and Automation QA Engineers, Java Developers, Business Analysts, Project Managers, Site Managers, and Delivery Managers.Perform external searches through strategic sourcing techniques, which include in-depth searches, cold calling, networking, leveraging social media, utilizing advanced internet research methods, and optimizing job board usage.Formulate and execute sourcing strategies aimed at attracting passive candidates.Build and nurture extensive networks within professional organizations and local communities to ensure a steady influx of candidates.Explore and analyze innovative and creative approaches to sourcing talent.Use online social and professional networking platforms to engage with potential passive candidates and foster a high volume of referrals.Establish and sustain a robust candidate pipeline.

Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced environment.Developed and maintained strong relationships with customers through effective communication and persuasive speaking techniques.Collaborated with team members to streamline processes and improve overall service delivery, enhancing team coordination and performance.Utilized problem-solving skills to identify customer needs and implement appropriate solutions, leading to a higher rate of first-contact resolution.Demonstrated strong multitasking abilities by managing a high volume of customer interactions while adhering to service level agreements (SLAs).Focused on target orientation by meeting and exceeding performance metrics, including response times, resolution rates, and customer feedback scores.Conducted negotiations with customers to effectively resolve conflicts, ensuring a positive experience while aligning with company policies.Assisted in training new team members, sharing best practices in customer service techniques and company standards.Analyzed customer feedback and trends to inform improvements in services and enhance overall customer experience.