Delivered high-quality projects on time, acting as the in-house digital expert and providing concise responses to inquiries.Acted as the go-to in-house expert for digital inquiries, providing quick and concise responses.Upheld stringent quality control protocols throughout all production stages and ensured incoming briefs met execution standards.Streamlined team workflows by developing and sharing essential documents, diligently tracking production deadlines.Reported daily to both direct manager and client, assuming full accountability for project success.

Successfully managed complex projects from inception to completion, utilizing strong technical expertise and exceptional leadership skills.Collaborated with cross-functional teams to deliver innovative solutions within defined scope, timeline, and budget.Worked with clients such as: Amber Studio, Ceetrus/Nhood, Riot Games.

Defined project objectives, scope, and deliverables in collaboration with clients and internal stakeholders.Developed comprehensive project plans, outlining timelines, milestones, resources, and budgets.Led cross-functional teams, delegating tasks based on skill sets and availability.Proactively identified and addressed potential roadblocks to ensure project continuity.Regularly updated stakeholders on project status, including accomplishments, challenges, and plan adjustments.Served as the primary client liaison, managing communication and expectations.Worked with notable clients such as Clinicile Dr. Leahu, Amber Studio, Nestle, Ceetrus/Nhood, and various local agencies.

Conducted comprehensive testing of software applications, websites, and products to identify and document defects.Developed and executed detailed test plans covering a wide range of scenarios and use cases.Performed both manual and automated testing to ensure feature accuracy and functionality.Collaborated with cross-functional teams to understand project requirements and user stories.Continuously improved testing processes for enhanced efficiency and effectiveness.Provided clear documentation of test results, issues, and improvement recommendations.

Worked closely with the design team to maintain consistency in visual elements, layout, and typography. Duties also included proofreading and reviewing documents for accuracy in spelling, grammar, and presentation. Additionally, prepared files for print production, ensuring they met specific printing requirements and specifications.

Collaborated with creative directors and designers to conceptualize compelling motion graphic concepts aligned with project objectives.Designed captivating motion graphics and animations for various mediums such as video content and promotional materials.Developed storyboards and visual prototypes for effective pre-production communication.Utilized industry-standard software like Adobe After Effects and Premiere Pro to create high-quality motion graphics.

Handled customer inquiries across various platforms professionally and empathetically, providing accurate information about products, orders, shipping, returns, and company policies. Assisted customers with website navigation, technical issues, and product selection while promptly resolving complaints to ensure high customer satisfaction. Processed orders, returns, exchanges, and refunds in line with company guidelines. Collaborated with departments like Logistics and Product Management for seamless customer experiences. Maintained detailed records of customer interactions and transactions in the company's CRM system.

Conducted comprehensive testing of CRM features within Gameloft's games, identifying and reporting defects using bug tracking tools. Collaborated with cross-functional teams to resolve identified issues and executed test cases to validate CRM system functionality across different devices. Performed regression testing to verify issue resolution and worked closely with QA and development teams for further analysis. Provided insights to improve the CRM user experience and stayed updated with industry trends to enhance the testing process.

Conducted extensive testing and evaluation of Far Cry 4 PvP gameplay to identify bugs and inconsistencies. Performed systematic playthroughs to uncover potential issues and documented detailed bug reports. Collaborated with the development team to reproduce discovered issues and verified their resolution post-updates. Assisted in developing tailored test plans for PvP gameplay and maintained continuous communication with team members to share insights. Stayed updated with latest trends in game testing and PvP gaming to contribute innovative ideas.

Summer camp Extra or small parts