Bogdan-M. Stefan Email & Phone Number

Bucharest, Bucharest, Ro

Bucharest, Romania

Bucharest, Romania

▪ Recording, analysing, categorizing, and troubleshooting the incidents raised by customers for workspace hardware devices, operating systems and applications;▪ Managing the user account lifecycle, including the creation, modification and deletion of records based on the internal onboarding/ offboarding procedures;▪ Working with diversified IT teams, both internal and external, to coordinate system upgrades and maintenance, implement new technologies and ensure smooth day-to-day operations of the customer environment;▪ Translating, adapting and broadcasting for the French user base general experience communications outlined by the management teams;▪ Responsible for receiving and inspecting all incoming and outgoing IT assets, keeping the system records up to date, performing stock management and ensuring the appropriate replacement cycles.

Bucharest, Romania

▪ Handling incidents, requests and problems from the ticket queue, based on their priority and established SLAs in a multi-customer and multi-vendor environment;▪ Assuming ownership and promptly following up on the assigned tasks with client representatives and involved third parties, for ensuring the best possible outcome;▪ Implementing the assigned Network & Security infrastructure change orders while adhering to the internal documentation and procedures;▪ Creating and updating the in-house documentation in a clear and accurate manner;▪ Handling on-call duties when required and responding to 24/7 issues on night shift.

Bucharest, Romania

▪ Monitoring the customer IT infrastructure and reacting on all received alerts as defined in the standard operation procedures;▪ Registering the support requests sent via phone or e-mail in the ticketing system and solving them in a timely manner or further dispatching to specialised teams;▪ Regularly offering customer feedback in accordance with the agreed SLAs on the troubleshooting and implementation steps previously taken for the case;▪ Performing proactive antivirus, back-up, and application checks and making sure the monitored devices are running within the optimal parameters;▪ Conducting server patch management tasks by installing the latest software versions available and making sure the process finishes successfully.

Bucharest, Romania

Bachelor'S Degree, Computer Science

Baccalaureate Diploma, Science And Technology Studies