I have been at the forefront of managing complex, multi-cloud projects involving B2B Commerce, Salesforce Marketing Cloud, Service Cloud, Experience Cloud, Mulesoft, and SAP integrations. My responsibilities encompass acting as a project manager for both implementation and support projects, managing a 20-member team within the division, and overseeing their well-being and performance evaluations.Key Achievements:Successfully delivered implementation projects with high customer satisfaction.Played a pivotal role in the contract renewals for 4 support projects.Standardized support processes within the division, establishing efficient procedures for new projects.Successfully navigated a challenging year in a multi-divisional project, enhancing team collaboration and improving cross-division visibility and integration.Innovations:Introduced AI-driven productivity tools to streamline the development process.Implemented AI copilots for developers and GPT language models to assist project managers, QA specialists, and consultants.Professional Philosophy:I am deeply committed to teamwork and believe in leading with a balance of management acumen and technical insights from my team. My approach fosters a collaborative environment where every team member's contribution is valued and leveraged to achieve our collective goals.

Managed multiple support projects as a Service Manager, ensuring high service quality and client satisfaction.Led Salesforce multicloud implementation projects, expertly managing the integration of various Salesforce cloud services and technologies to create cohesive, efficient systems.Designed and coordinated the Salesforce Core Backend Developer Academy, enhancing team skills and professional development.Developed and standardized operational procedures across the division, improving efficiency and best practices.Served as a Salesforce Club Trainer at Alexandru Ioan Cuza University, Iași, providing training and mentorship to students in Salesforce technologies, contributing to the development of the next generation of Salesforce professionals.

Service administration position for Emerson Automation Solutions EU.In charge with standardizing the repair processes for Process Systems and Solutions division within Emerson. Liaising with EU Emerson entities that are involved in the repair process for PSS items to deliver a smooth transition to the European standardized process.

Working within the Process Systems and Solutions and Rosemount Analytical division with customers from Netherlands.Generating purchase orders for all service suppliers in JDE and Oracle.Invoicing customer based on service reports turned in by our engineers.Starting new repair/replacements for customers (warranty or otherwise)

Internal audit for Lend Lease military clients, Service requests focal agent and mentor for other customer support agents.Offering assistance to US customers interested in renting homes and assist them further with maintenance requests once settled in. Technical support for Rent Cafe end users- troubleshooting login issues, payment difficulties and new registrations support.Voyager data entry and scheduling including error reporting to the support team.

Team leader of the projectionists, making the timetable of the projection room, the trailer lists, receiving the movies, daily reports for the general manager, contacting the local distributors of the movies. Supervising the lamp change operations and the general maintenance of the machines, performing assisted repairs including software glitches on a linux based system, (changing main boards, rectifiers etc), and routine checks of the theater halls for optimal visual and audio effects.