- Extensive experience with Sales Cloud and CPQ- Good knowledge in utilizing software development and DevOps tools like GitHub and GearSet.- Built new features and processes for users and refactored obsolete procedures to adapt to new environment with CPQ functionality.- Monitored and maintained adoption of implemented enhancements- Mentored team members to familiarize themselves with project activities and internal systems.- Focused on improving data quality by cleaning up Contract, Opportunity, Billing Schedules, and Quotes Salesforce objects.- Built a framework for auditors that can be easily conducted via Salesforce metadata, created and improved data monitoring systems, and implemented data stewardship processes to enhance data quality.- Led the integration of acquisitions into SFDC system- Involved in functional requirements gathering and converting them into technical requirements.- Identified and understood similar issues that have been raised by different individuals via Jira tickets and treated their root cause.- Achieved new Salesforce certifications (Salesforce Certified Platform App Builder and Salesforce Certified Platform Developer I)- Attended the most important Salesforce event where I discovered new products that helped in daily business and shared my Dreamforce experience with other Romanian trailblazers.

- Went above and beyond job description to ensure team operated at an optimal level, staying late and helping others to contribute to the collective goal- Communicated progress and roadblocks to stakeholders and made proactive recommendations to remove roadblocks, leading to on-time delivery of project- Analyzed business processes and identified pain points, and recommended solutions that aligned with business goals- Documented requirements, created use cases, and developed process flows- Assisted and led Acquisition data integration into the Salesforce system- Monitored and maintained the adoption of the implemented enhancements (CPQ enhancements)- Scheduled calls with relevant stakeholders, followed up on milestone completion, and anticipated and resolved potential blockers- Created reports and dashboards that provided actionable insights to stakeholders- Introduced and communicated new technologies/features to business reps to improve CRM performance- Managed projects from start to finish, including planning, executing, and monitoring- Prioritized tasks and managed deadlines effectively

- Good understanding of Programming fundamentals;- Working with Algorithms, Data Structures and Collections;- Practical and theoretical knowledge obtained by developing OOP projects and algorithms from scratch;- Java API: understand the advantages and benefits of API;- Object-Oriented Programming (OOP) (Encapsulation, Abstraction, Inheritance, Polymorphism, Interface, Upcast, Downcast);- Exception handling;- Understanding of Design Patterns;

- Strategically contributed to Renewal Automation- Integrating Mergers and Acquisitions- Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met- Produce and analyze team metrics- Develop and coach team members to improve performance and delivery of customer service.- Coordinate, attend and lead team meetings and one to one's- Provide timely resolution of customer complaints and escalations including providing corrective actions- Gain a clear understanding of the business priorities and challenges of the -Global Sales Reps and Managers- Communicate activity metrics to Renewal Admin Team management- Undertake admin responsibilities as required- Keep current on new releases and enhancements- Support new application roll-outs- Ensure team is up to date on all processes and policy changes- Undertake other projects as required

- Analyze the business requirements and define technical solutions and specifications- Ensure data quality according to business governance rules for the developed solutions- Provide support for analysis deployment and configuration, dealing with issues related to performance optimization and data security- Create and maintain all technical documentation, build and share best practices- Provide support on any technical aspect of the tools and processes- Prepare statistics/analyses/reports for the management- Attend meetings/web conferences to present performance indicators and processes- Identify and drive process improvement opportunities- Act as point of contact for processes and tools related escalations

- Act as knowledge expert in all Cloud end to end processes and systems- Act as lead in Cloud renewal preparation- Act as a bridge between the sales team and various other supporting functions- Undertake admin responsibilities as required by Global Cloud Ops- Proactively screen deals for roadblocks and track deal progress- Assist in the escalation of critical deals as required (through various back office functions and processes)- Integrate with sales team and sales management to gain understanding of business priorities and challenges- Support acquisition integration in Cloud- Support new application roll outs.- Meet Global Cloud Ops KPIs and targets- Communicate activity metrics to sales management- Undertake other reporting & projects as required