Actively contributing to the success of Dexis, a custom software development team delivering cutting-edge, tech-savvy solutions for medium-sized and enterprise-level businesses:- Partner with clients to understand their unique business needs and align Dexis' solutions to achieve their strategic goals, ensuring exceptional customer satisfaction.- Collaborate closely with the development and product teams to translate client feedback into actionable insights, driving continuous improvement and innovation in software delivery.- Implement and optimize customer engagement strategies, leading to a 25% increase in client retention and repeat business.- Manage the end-to-end customer lifecycle, from onboarding to post-delivery support, fostering long-term partnerships built on trust and transparency.- Utilize HubSpot to streamline communication and track key metrics, enhancing client visibility and operational efficiency by 30%.- Proactively advise clients on industry trends and emerging technologies, positioning Dexis as a trusted partner in their digital transformation journeys.

- Oversaw the end-to-end client management lifecycle- Led the implementation of customer success KPIs and reporting dashboards, enhancing visibility into account health and prioritization.- Successfully turned around at-risk accounts by implementing tailored engagement plans

- Delivered strategic IT consulting services to 20+ clients, enabling digital transformation projects with measurable ROI improvements of up to 35%.- Designed and implemented advanced Salesforce and HubSpot solutions, including complex automations and reporting tools, to support business scalability- Provided thought leadership on CRM optimization strategies, positioning clients to enhance sales and service effectiveness- Built long-term partnerships with clients, driving a 50% increase in repeat business and referrals- Played a pivotal role in training leadership teams on CRM analytics, facilitating data-driven decision-making

- Played a strategic role in enterprise-level contract negotiations- Partnered with marketing and product teams to align go-to-market strategies- Identified market trends and customer needs, influencing product roadmap decisions and enhancing client satisfaction