- Providing technical and functional support (over the phone, e-mail, ticketing tool) for remote bank programs- Handling and solving service requests, incidents, problems- Change management – initial classification of changes and forwarding to resolver team- Logging, documenting and closing tickets in ticketing tool- Support languages (spoken, written): Romanian, English, French- Customized testing and solutions implementing- Remote connection on customer’s PC using Team Viewer application- Testing specific options of Internet Explorer, Mozilla Firefox and Google Chrome browsers for optimal function of our internet banking program- Creating new working procedures and manuals for specific activities- Archiving our work on DVD’s.

- International payments orders processing and approving- Finalizing international cashing for our clients- Good knowledge of national and internationals legislation, rules and procedures were mandatory- Closely follow up on cut of times- Training and coaching new colleagues- Archiving processed documents- Tracking specific documents submitted by our branch colleagues- Supporting other departments – analyzing and setting up loans for individual clients

- Organizing the daily activity as a mixed between commercial and administrative work- Cards PINs administration- Analyzing the loan files for individual clients.- Maintaining and increasing the companies and individual clients- ATM maintenance and filling.

- Increasing client’s portfolio and products sale- Daily administrative duties- Supervision of financial closure daily- Training and coaching new colleagues- Cards PINs administration- Analyze of loan files for individual clients- ATM maintenance.

- Bills and rates collecting- Developing commercial skills- Cards and money administration- Receiving and processing payment orders- Receiving, checking and forwarding checks- Opening deposits

- Increasing company portfolio- Maintaining various high tech equipments, cables and stands- Helping on all company big events organization

- Organizing small company events- Handyman for all company big events