Have chosen a complete different path now and became a Professional OTR Driver working with Bison Transport.Experienced Information Technology Specialist with a demonstrated history of working in the Information Technology and Services Industry. Skilled in Agile Methodologies, IT Service Management, UNIX, Information Technology, and IT Operations. Strong Information Technology Professional with a Bachelor of Science focused in Computer Science from University of Manitoba. IT Professional with over 20 years of experience in delivering Information Technology Solutions and support for Enterprise Business. Key strengths are in the middleware AIX/UNIX domain: solution engineering, implementation and operational management of live production systems. Identifying risks and issues and document mitigation actions in order to close any gaps. Review and action feedback consistently to meet Customer expectations and ensure high satisfaction. Monitor, review and mitigate Service Level Agreements within the contractually outlined span of control. Conduct account level analysis for proactive defect prevention (e.g. ticket trends, ticket categories). Solve application problems to achieve the default Service Level Agreements and support of Clients in critical situations. Explore and implement ways to exceed service and Customer satisfaction. Provide technical solutions and project coordination. Ability in resolving complex problems independently or with teams’ collaboration. Support change, innovation, evaluate suggestions, and remove obstacles to implementation. High degree of latitude in determining the tools and techniques to support the attainment of department function and objectives. Provide L2 and L3 support for developers and operations for application deployments and troubleshooting the defects and deficiencies. Promote, test and certification of web applications. Develop, implement, and control high quality batch applications. Lead by example in all activities. Analyze and interpret new situations. Absorb professional knowledge quickly and develop skills independently.