Bogdan Toader Email & Phone Number

Bucureşti, România

Bucureşti, România

Manage sales order processing, including delivery notes and correctionsInvestigate pricing claim and issue Credit/Debit NotesInvestigate, resolve and complete transport disputesHandle and process special pricing conditions directly on order-lines (Manual discounts on orders)Re-pricing on order level after central set-up of additional special pricing conditionsCommitment release from reservation orders, shortage allocation to orders, manual modification of allocation on order… Show more Manage sales order processing, including delivery notes and correctionsInvestigate pricing claim and issue Credit/Debit NotesInvestigate, resolve and complete transport disputesHandle and process special pricing conditions directly on order-lines (Manual discounts on orders)Re-pricing on order level after central set-up of additional special pricing conditionsCommitment release from reservation orders, shortage allocation to orders, manual modification of allocation on order levelManage and request allocations on order levelAssist in ensuring logistics support to dealers: Delivery creation, Requested Delivery Dates adjustment and Delivery slot management (by accounts)Follow up and monitor actual deliveries to each customer, sorting out documentation or any other shipment related issues, including delivery claims, returns to central warehouse and transport disputes (Missing, Over-delivery, Damage...)File and archive all necessary order/credit/transport documentation and approvalsParticipate in projects related to sales support activities including specifying requirements, performing tests and checking results of implementationAct as back-up for other members of Sales Support department in the regionEscalate issues in order to improve SAP performance and participate in testing phases Show less

Bucureşti, România

Bucharest, Romania

Answer courteously inbound calls.Respond to customer inquiries.Generate customer interest in the services or products offered by the company.Provide personalized customer service by responding to the needs of the customers.Ensure feedback from the customer to further improve the customer services.Manage and update customer databases with the status of each customer.Provide services on time to customers.Provide customers with brochures and… Show more Answer courteously inbound calls.Respond to customer inquiries.Generate customer interest in the services or products offered by the company.Provide personalized customer service by responding to the needs of the customers.Ensure feedback from the customer to further improve the customer services.Manage and update customer databases with the status of each customer.Provide services on time to customers.Provide customers with brochures and information packages on products or services.Build customer loyalty by follow-up of customer calls.Evaluate problems of the customers and provide logical lasting solutions.Manage filing, mailing, correspondence and other management tasks.Research, identify, and resolve customer complaints using applicable softwareRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresFollow up customer calls where necessaryComplete call logs and reports Show less

Bucharest, Romania

-welcome and greet guests -answer and direct incoming calls-inform guests of hotel rates and services-make and confirm reservations for guests-ensure proper room allocation-register and check guests in-confirm relevant guest information-verify guest's payment method-verify and imprint credit cards for authorization-issue room keys and direct guests to their rooms-maintain clear and accurate records of guest room bookings-compute all guest billings… Show more -welcome and greet guests -answer and direct incoming calls-inform guests of hotel rates and services-make and confirm reservations for guests-ensure proper room allocation-register and check guests in-confirm relevant guest information-verify guest's payment method-verify and imprint credit cards for authorization-issue room keys and direct guests to their rooms-maintain clear and accurate records of guest room bookings-compute all guest billings, accurately post charges to guest rooms and house accounts-receive and transmit messages for guests-retrieve mail, packages and documents such as faxes for guests-listen and respond to guest queries and requests both in-person and by phone-provide accurate information about local attractions and services-liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests-complete and maintain any incident reports, daily activity reports or other reports requested by management-manage conference room bookings and scheduling-close guest accounts and check guests out-review accounts and charges with guests during the check-out process-process accurate payment of guest accounts-inform housekeeping when rooms have been vacated and are ready for cleaning-monitor visitors to the hotel-enforce rules and policies of the hotel-maintain a neat and orderly front desk and reception area Show less

Marketing

High School Diploma, Social Sciences, 7.11

Activities and Societies: Tae Kwon Do