● Developed algorithms and data structures in 𝐉𝐚𝐯𝐚, utilizing Object-Oriented Programming (𝐎𝐎𝐏) principles to create modular and efficient code.● Built and deployed a 𝐑𝐄𝐒𝐓𝐟𝐮𝐥 𝐖𝐞𝐛 𝐀𝐏𝐈 using 𝐒𝐩𝐫𝐢𝐧𝐠 𝐁𝐨𝐨𝐭, integrating 𝐇𝐓𝐓𝐏/𝐇𝐓𝐓𝐏𝐒 protocols and web technologies for robust backend functionality.● Practiced 𝐀𝐠𝐢𝐥𝐞 methodologies using 𝐉𝐢𝐫𝐚, participating in daily stand-ups, sprint planning, and retrospective meetings to enhance team productivity and project outcomes.● Conducted API testing with 𝐏𝐨𝐬𝐭𝐦𝐚𝐧, ensuring endpoint functionality and server response integrity.● Deployed web applications using 𝐃𝐨𝐜𝐤𝐞𝐫 containers and 𝐆𝐢𝐭𝐇𝐮𝐛 Pipelines, and managed cloud hosting solutions on 𝐀𝐖𝐒 and 𝐀𝐳𝐮𝐫𝐞.

As an L1B Technical Support Specialist, I provide high-quality technical assistance to Oracle/Micros Hospitality customers, focusing on troubleshooting, system maintenance, and client satisfaction. My key responsibilities include:● Troubleshooting: Analyze logs from network devices, Oracle applications, operating systems, and POS systems (e.g., Simphony, Micros Res3700, Opera).● Database Management: Use SQL (DML) to query and modify Oracle/SQL Server data.● Cloud Operations: Support and troubleshoot Windows and Linux cloud-based systems, ensuring efficient API/Web Services integrations.● Networking Expertise: Apply knowledge of OSI, TCP/IP, and network protocols to resolve technical issues.● Collaboration: Manage escalations, communicate with customers on case progress, and coordinate with internal teams and third-party suppliers to resolve service requests.My role is driven by a commitment to meeting and exceeding service levels while delivering seamless technical solutions.

Gained proficiency in developing online questionnaires using Dimensions, a platform developed by the company. Utilized languages similar to HTML, CSS, and JavaScript to create, style, and implement back-end logic for the questionnaires.Key responsibilities:● Survey implementation using specialized programing language ● Performing quality assurance of scripts and data● Creation of customized HTML/CSS designs to suit clients needs● Audio, video and image integration for online and/or mobile surveys