• Leading the design and implementation of PSS solutions and products that meet customer requirements;• Collaborating with stakeholders to define solution architecture and technical specifications;• Conducting feasibility studies and providing technical guidance to project teams;• Identifying and evaluating emerging technologies and industry trends to drive innovation;• Ensuring the scalability, reliability, and security of the solutions;• Establish strong relationships with… Show more • Leading the design and implementation of PSS solutions and products that meet customer requirements;• Collaborating with stakeholders to define solution architecture and technical specifications;• Conducting feasibility studies and providing technical guidance to project teams;• Identifying and evaluating emerging technologies and industry trends to drive innovation;• Ensuring the scalability, reliability, and security of the solutions;• Establish strong relationships with customers and partners to be recognized as the “trusted technical advisor”;• Project management and support pilot installations, coordinating installation activities with various internal and external support groups, addressing and elevating any technical issues promptly;• Ensure the assigned sales representatives understand the features and functions set of each PSS product and solution;• Providing pre-sales support, developing training plans in according with the Solution Architect leader, to ensure that all assigned partners have the right knowledge to propose and support the PSS products portfolio to local needs and market requirement. Show less

• Providing solutions and workarounds that meet customer requirements, working closely with last level of support, engineering team, product manager, sales and marketing team, having a high focus on helping customers;• Troubleshooting network connectivity (Wi-Fi, Bluetooth, Ethernet), communications protocols (USB, RS232) on different operating systems (Android, Linux, Windows, MacOS);• Test case maintenance in compliance with software evolution, compared with software… Show more • Providing solutions and workarounds that meet customer requirements, working closely with last level of support, engineering team, product manager, sales and marketing team, having a high focus on helping customers;• Troubleshooting network connectivity (Wi-Fi, Bluetooth, Ethernet), communications protocols (USB, RS232) on different operating systems (Android, Linux, Windows, MacOS);• Test case maintenance in compliance with software evolution, compared with software regression;• Performed tests of basic electrical circuits, improving hardware diagram;• Creating over 100 technical articles to resolve unique customer issues and improving the knowledge base;• Providing training for barcode scanners and barcode printers to clients along with mentoring for new employees, helping colleagues with tests leading to a faster resolution for customers, obtaining a 96% customer case resolution before escalation;• Handling administrative activities, making demo orders, sending defective units to service, participating on PoliFest events representing Honeywell Romania and promoting barcode scanners and barcode printers, delegating specific activities. Show less

• Review, reproduce, identify hardware and software issues (bug analysis, bug checking) for barcode scanners and barcode printers, troubleshooting and resolving cases through Salesforce ticketing system;• Adhered to client service level agreements and team performance goals while prioritizing, resolving and escalating issues in accordance with company policy;• Maintained a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting… Show more • Review, reproduce, identify hardware and software issues (bug analysis, bug checking) for barcode scanners and barcode printers, troubleshooting and resolving cases through Salesforce ticketing system;• Adhered to client service level agreements and team performance goals while prioritizing, resolving and escalating issues in accordance with company policy;• Maintained a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments via remote connection sessions through Microsoft Teams or Screen Connect applications. Show less

• Designed metallic parts, plastic parts, wiring harness and connectors using CATIA V6 (Enovia), developed the back and lateral area for new Dacia-Renault vehicles;• Verified the integration of new components and systems according with clearance standards, rules of conception and control, tolerance stack up calculation;• Implemented the best technical solutions with cross-functional teams and validating with suppliers in terms of Quality / Costs / Delay standard (QCD), respecting the… Show more • Designed metallic parts, plastic parts, wiring harness and connectors using CATIA V6 (Enovia), developed the back and lateral area for new Dacia-Renault vehicles;• Verified the integration of new components and systems according with clearance standards, rules of conception and control, tolerance stack up calculation;• Implemented the best technical solutions with cross-functional teams and validating with suppliers in terms of Quality / Costs / Delay standard (QCD), respecting the projects milestones. Show less

• Designed metallic parts, plastic parts, wiring harness and connectors using CATIA V5, performed functional analyses on front-back-lateral-interior-dashboard and engine compartment area with other components and subsystems, validating 3D designed solutions;• Implemented the best technical solutions with cross-functional teams and validating with suppliers in terms of Quality / Costs / Delay standard (QCD), respecting the projects milestones;• Gathered, checked and corrected timesheets… Show more • Designed metallic parts, plastic parts, wiring harness and connectors using CATIA V5, performed functional analyses on front-back-lateral-interior-dashboard and engine compartment area with other components and subsystems, validating 3D designed solutions;• Implemented the best technical solutions with cross-functional teams and validating with suppliers in terms of Quality / Costs / Delay standard (QCD), respecting the projects milestones;• Gathered, checked and corrected timesheets and weekly activity sheets. Show less