Bogdan Cilighidrian Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

• Oversee global real-time operations: Monitor and manage real-time operations across multiple regions or countries, ensuring smooth execution of deliveries and logistics.
• Coordinate with local teams: Collaborate with local teams and regional coordinators to address operational challenges, provide support, and ensure consistent service levels globally.
• Address time-sensitive incidents: Respond promptly to urgent issues or escalations, coordinating with relevant teams and stakeholders to resolve problems and minimize disruptions.
• Provide global customer support: Handle escalated customer inquiries, complaints, or complex issues that require global coordination and resolution.
• Analyze global operational data: Monitor key performance metrics, analyze data trends, and identify areas for improvement or potential issues across different regions.
• Identify process gaps: Continuously assess operational processes and identify areas for improvement, streamlining workflows, and enhancing efficiency.

Provincia Barcelona, Catalonia, Spania

Bucharest, Romania

• Management of the courier fleet by taking real-time decisions about the need of couriers in a city.
• Taking actions to improve the metrics and KPIs.
• Help other departments with different tasks.
• Find solutions and adapt to problems in a fast-paced dynamic environment.

Bucharest, Romania

• Monitoring the live orders.
• Calling couriers, customers and parteners for the orders to be delivered without issues.

Galaţi, România

• Initiate outbound sales calls to existing and potential customers to promote Vodafone's products and services.
• Conduct thorough needs assessments during sales conversations to understand customer requirements, preferences, and pain points, and tailor product recommendations accordingly.
• Proactively address customer objections, concerns, and hesitations by providing accurate information, overcoming objections, and offering solutions to alleviate customer doubts.
• Utilize effective closing techniques to secure commitments from customers, finalize sales transactions, and complete necessary documentation or paperwork to activate new service subscriptions.

Galaţi, România

• Provide technical assistance and troubleshooting for various devices, including smartphones, tablets, and other electronic gadgets, to resolve customer issues and ensure optimal device performance.
• Conduct sales consultations with customers to understand their needs, assess their current service plans, and propose customized solutions that offer better value, savings, and benefits.
• Educate customers about the products, services, features, and benefits, helping them make informed decisions and empowering them to make the most of their telecommunications services.
• Stay updated on the project's product offerings, promotions, industry trends, and best practices through ongoing training, professional development, and knowledge-sharing activities to enhance sales effectiveness and.

Galaţi, România

• Visit residences to introduce Digi Mobil's products and services, explain features and benefits, and persuade residents to subscribe.
• Maintain up-to-date knowledge of Digi Mobil's products, services, pricing, and promotions to effectively address customer inquiries and objections.
• Work towards achieving or exceeding sales targets set by Digi Mobil through effective sales techniques and strategies.
• Design customized and cost-effective solutions for the client.
• Follow up with potential customers to answer questions, provide additional information, and finalize sales transactions.

Cybernetics

Education record