Bogdan Mitea Email & Phone Number

Bucharest, Romania

Bucureşti, România

As a manager for both teams, I act as GDO local point of contact for data quality needs of different BUs and SUs nearshore to Eastern Europe, or which already use SG EBS as an offshoring center. I coordinate delivery of data quality and data management needs of additional BU/SU as per SG Group Strategy. I define operational performance targets for the team, in line with the team size and ensure regular execution of defined operational process. I review incoming work to ensure clarity, plan and… Show more As a manager for both teams, I act as GDO local point of contact for data quality needs of different BUs and SUs nearshore to Eastern Europe, or which already use SG EBS as an offshoring center. I coordinate delivery of data quality and data management needs of additional BU/SU as per SG Group Strategy. I define operational performance targets for the team, in line with the team size and ensure regular execution of defined operational process. I review incoming work to ensure clarity, plan and manage the team’s activities, by assigning tasks/tickets appropriately amongst team members based on skills and workload. I have the ability to handle all miscellaneous requests related to the process & assist the team with research & investigation as required. I identify and supports the implementation of continuous improvement initiatives for his/her team or processes, procedures, tools. I am coordinating with the team in SGGSC and Group divisions and business units. Show less

Bucureşti, România

As a member of Contract Management I am assisting customers, both internal and external, with license contract interpretation, negotiations and administration of licensing agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations. I am Drafting and Negotiating standard and non-standard contracts. I Act as a liaison between consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and… Show more As a member of Contract Management I am assisting customers, both internal and external, with license contract interpretation, negotiations and administration of licensing agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations. I am Drafting and Negotiating standard and non-standard contracts. I Act as a liaison between consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and consulting business issues. Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness. Submit contract order packages to Revenue accounting for order processing and project funding. Anticipate problems and initiate actions to ensure customer orders are processed efficiently. Prepare contract status reports.Excellent written, verbal, interpersonal, and analytical communication skills. Organized and detail oriented. Experience drafting standard contractual documents. Ability to work effectively under time critical deadlines. Proficient in Email, MS Word and Excel. Knowledge of Oracle policies and procedures.Perform Super User activities:• Actively participate to meetings with other team members from the center to pass/receive/share information• First point of contact for other Deal Specialists to address system/process/knowledge issues and where applicable raise system issues with the Divisional Process Owner• Attend regular calls/meetings organized by DPO and promote improvement• Work with DPO to achieve process/system/quality improvements; Identify/ anticipate issues and develop solutions or workarounds• Support system testing and implementation and report issues/impact• Coordinate business related initiatives/projects Show less

Bucharest, Romania

As a member of Contract Management I am assisting customers, both internal and external, with license contract interpretation, negotiations and administration of licensing agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations. I am Drafting and Negotiating standard and non-standard contracts. I Act as a liaison between consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and… Show more As a member of Contract Management I am assisting customers, both internal and external, with license contract interpretation, negotiations and administration of licensing agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations. I am Drafting and Negotiating standard and non-standard contracts. I Act as a liaison between consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and consulting business issues. Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness. Submit contract order packages to Revenue accounting for order processing and project funding. Anticipate problems and initiate actions to ensure customer orders are processed efficiently. Prepare contract status reports.Excellent written, verbal, interpersonal, and analytical communication skills. Organized and detail oriented. Experience drafting standard contractual documents. Ability to work effectively under time critical deadlines. Proficient in Email, MS Word and Excel. Knowledge of Oracle policies and procedures.Perform Super User activities:• Actively participate to meetings with other team members from the center to pass/receive/share information• First point of contact for other Deal Specialists to address system/process/knowledge issues and where applicable raise system issues with the Divisional Process Owner• Attend regular calls/meetings organized by DPO and promote improvement • Work with DPO to achieve process/system/quality improvements; Identify/ anticipate issues and develop solutions or workarounds• Support system testing and implementation and report issues/impact • Coordinate business related initiatives/projects Show less

Bucharest, Romania

- Represents the first point of contact for customers with ongoing contracts, offering them support for any operational problems.- Ensures both support and check of all orders / income/ elements that are part of Business - Ensures that the team volume is balanced and escalates any problem that could constitute the premises of a threat.- Manages escalation and solves problems encountered during the process.- Takes charge of analyzing, distributing and resolve reports.- Takes… Show more - Represents the first point of contact for customers with ongoing contracts, offering them support for any operational problems.- Ensures both support and check of all orders / income/ elements that are part of Business - Ensures that the team volume is balanced and escalates any problem that could constitute the premises of a threat.- Manages escalation and solves problems encountered during the process.- Takes charge of analyzing, distributing and resolve reports.- Takes part in meetings, conferences/ discussions with the Business/ Country Management- Is a model leader, proves the beneficial effects of a proactive attitudine and shares with the team building methods of business, but also operational updates that have occurred in the process.- Ensures that the standard process applicable to all the countries / regions is correctly followed so the results may have the expected efficiency.- Ensures that the process is followed as required by the audit team and the persons responsible for the proper control of the business.- Is the contact person for sales people in EMEA and for business segment in general, providing support and guidance in case of operational problems.- Ensures the smooth running of the process for the country / region by dealing, solving any requests from country / region and referring to the team in Bucharest.- Provides control over front office responsibilities, coordinates the E2E activities involving both partners in the country and those abroad through effective cooperation with the Back Office team Show less

Bucharest, Romania

București, România- Assures interface between support sales, support business, delivery, back office, process development and the customer. Makes sure that questions are answered.- Assures check and balance function, business controls and audit compliance in order to secure HPE’ s financials.- Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HPE Services customer… Show more București, România- Assures interface between support sales, support business, delivery, back office, process development and the customer. Makes sure that questions are answered.- Assures check and balance function, business controls and audit compliance in order to secure HPE’ s financials.- Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.- Sometimes needs to take over lead functions for customer projects from an admin point of view.- Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.- Represents team as a subject matter expert on internal processes to other functions and organizations.- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams. Show less

My role was role was to offer customer service by providing information about travel and bookings.I was providing solutions to client’s issues in order to deliver excellent customer experience and create brand engagementCustomer oriented Excellent communication skills Proactive and a great team player

Master'S Degree, Cultural Anthropology

Erasmus Plus

Master'S Degree, Cultural Anthropology

French Language And Literature