Bogdan Moisa Email & Phone Number

Bucharest, Romania

Provide IT project management for a government client, being responsible for creating the project plan, creating the communication plan, securing proper project resources, tracking project execution, solving problems with a sense of urgency.• Successfully delivered application and platform projects on time and on budget, using a plan-driven approach. It involved working with multiple teams (Network, Wintel, UNIX, Middleware, Deployment, Testing), and having a tight schedule to fit the contractual requirements.• Successfully transitioned to Operations a new support service for development teams environments.• Successfully transitioned to Operations of new applications.• Completed "The SLII Experience" course, Human Invest.• Completed "Effective Communication for Better Connection” classroom course, IBM.• Achieved Axelos ITIL v4 Foundation certification, Axelos.

Bucharest, Romania

Define and clarify project scope. Communicate project parameters, policies, and processes. Develop the project schedule. Identify roles and positions. Coordinating activities across different organizational functions. Promote collaboration and relationship-building. Initiate corrective measures when necessary. Update all stakeholders with accurate progress reports. Provide actionable insight and proactive recommendations moving forward.• Delivered Windows 10 migration projects on time and on budget, using a plan-driven approach.• Delivered implementation subprojects on time and on budget, using a plan-driven approach.• Completed Project Management Rebels course, Otobos Consultants, Ltd

Bucharest, Romania

Provide IT Operations account management services for 5 global clients. Ensure the following services are available and delivered within SLA: software packaging and distribution, security patching, computer imaging and 2nd Level support. Train and mentor staff by coaching and offering constructive feedback. Solve problems with priority. Track services’ baselines, one-time costs, overtime and T&M efforts. Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.• Managed the delivery of 400 Win10 packages for NA Bank, at the high-quality standards, in a very short time.• Managed the improvement of Level 2 solutions for faster software re-installation, increased success rate and reduced number of devices restages.• Managed the troubleshooting, creation and deployment fixes of malfunctions in Client’s ToughPads.• Delivered remote kick-off workshops for new projects.• Completed “Free to Focus” course, Michael Hyatt & CO.

Bucharest, Romania

Led the software packaging delivering team that were operating in a shared environment for more than 20 client accounts. Ensured proper staffing levels to guarantee timely and accurate deliveries. Ensured SLA fulfillment by monitoring deviations and taking corrective actions. Assisted the offering team with technical expertise during new clients’ acquisition process.• Improved service KPIs by a redesigning the QA process: SLA (from 94% to 98%) and package quality (from 95% to 98%)• Developed new education program which resulted in faster technical skill acquisition for the new employees• Achieved ITILv3 Foundation certification

Bucharest, Romania

Led software packaging SMEs team, having 6 members. Helped set and manage objectives for quality, productivity and compliance. Coached team members, providing constructive feedback.• Trained new staff of 12 to perform software packaging and testing.• Represented my team in workshops in client’s sites, in Canada, USA, Switzerland, UK, Austria, Netherlands.

Bachelor'S Degree, Information Technology

Education record