Its based on projects that includes games in development or already launched. We have a discord server where we are being coordinated by a leading team alongside some of the devs and we perform stress tests, login tests, integrations, different game scenarios, performance indicators, queue times and many other features that are required per project. We help the devs with bugs, errors, crashes, log files and information through surveys.

Testing different features of a game, stress testing, following instructions, steps and scenarios, communicating with the support team and delivering logs, pictures and game results to the responsible team all of this under supervision and guidance of a crowd coordinator through a Discord server.

- IT service desk - helping internal users with various types of requests through Jira, troubleshooting, updates, communications, calls- EOL processing - managing EOL devices for users, ordering new devices, returning old ones, Intune enrollment, wipe, updating the lists and keeping track of the new devices- Monthly and weekly tasks and reports - running scheduled tasks according to runbooks on different projects, creating and forwarding jira reports- Monitoring log sources, log collectors, hosts and creating relevant cases to forward to the responsible teams or service managers- MDR platform - monitoring security alerts from various customers, identifying false-positives, log search, verifying specific info on known and trusted security sources, alerting the persons in charge whenever necessary, creating quarterly reports and keeping a close communication with customer's admins- Creating, deleting and modifying user accounts and accesses via AD, O365 admin center, exchange- 24/7 monitoring different customers - keeping track of incoming email notifications outside business hours and according to the procedure and the priority either calling relevant people or notifying them through chats or emails

Monitoring multiple sets of automated tasks, restarting them/executing them manually when needed. Responding in a timely manner to all the requests raised by the employees, making sure they have all the conditions to do their jobs.Monitoring all the channels (phone calls/e-mails/Skype for Business messages/ServiceNow incidents platform) for new tasks/issues to deal with.Dividing the workload between all the members of the team so we can finish the tasks assigned to us in the most efficient way possible.Troubleshooting IT issues, isolating the cause of an issue and fixing it.Escalating incidents to different departments depending on the scope of the incident.Sending notifications to the whole company regarding unplanned outages or planned maintenances on different services used by the employees.Using different remote control software (Configuration Manager Remote/Remote Desktop Connection/TeamViewer/UltraVNC) to offer support remotely to the employees in different divisions

Developing an online project which monitors how much material is being moved in and out of the material department. The main resources for this project were: C#, JavaScript, ASP.NET MVC (Model-View-Controller), MySQL, HTML/CSS with the help of the environments: Microsoft Visual Studio, Microsoft SQL Server and GIT.

Developing a website for universitary teachers evaluation using the following languages and environments: Java, JavaScript, JQuery, SQL, Bootstrap, HTML/CSS