- Error tracking in the internal dashboard of documents processing flows;- Creating test cases and organizing them into test plans;- Opening issues referring to bugs with all the steps to reproduce;- Documents and evaluates test resultsManual testing and documentation (Bug identification)- Unit testing- Integration testing- System testing- Acceptance testing - Test case creation using Selenium.- Running and creating basic queries in PostgreSQL, MongoDB and DBeaver - basic tomedium knowledge for database operations.- Partners with engineers to drive QA efforts- Test planning and executionWorking with: TestRail, IntelliJ IDEA, Selenium, Jira, Git, Postman, DBeaver, MongoDB, Pycharm

-Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.-Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.-Improves client references by writing and maintaining documentation.-Participates in development of client training programs by identifying learning issues and recommending instructional language.-Accommodates client disabilities by recommending devices and techniques.-Improves system performance by identifying problems and recommending changes.-Updates job knowledge by participating in educational opportunities and maintaining personal networks.-Accomplishes information systems and organization mission by completing related results as needed.

-Handle a large volume of inbound and outbound calls in a timely manner-Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary-Identify customer needs, research issues, resolve complaints, and provide solutions-Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team-Recommend improvements for systems and processes to boost organizational efficiency

-Embedded QA point of contact for Game Modes & Commerce Meta-Features-Gathering data and structuring it into reports -Performing regression, smoke testing, script testing, issue submission, milestone checklists, performance, load time testing, local environment testing-Stress testing -Network Performance Analyses -Troubleshooting Consoles/PC -Daily tasks in JaaS, Hansoft, Devtest, Devtrack, TestRail-Daily API use -Using tools for Gen4&Gen5 consoles (PS4 Neighbourhood, Xbox One Manager, PS5 Prospero, XboxX GXDK) -Managing small teams when performing daily tasks -Assigning tasks to project members in TestRail-Guiding the new colleagues towards completing their daily assigned tasks and improving their project knowledge -Participating in meetings with Development and Production towards gathering information about the status of certain areas, additional mockups videos or screenshots, design changes. Compiling the information to confluence pages.-Working close with Production and participating in decision making regarding the future of the project.-Interacting with the developer team and providing feedback, having complex knowledge of specific areas of the title-Experienced in creating user stories and translate them into test cases-Creating coverage plans for every feature and sub-feature present in the title (test cases, checklist) -Creating/modifying templates for the legacy+ and new sub-features that are implemented in the new title -Providing Bug Estimates for the next iteration of the title based on historical data, sub-feature status(legacy, legacy+ or new), team capacity(manpower and skill set)