Matcha was acquired by Springbot in December 2020.

In November 2018, RootsRated Media rebranded to Matcha.Expanded my contributions to:• Working to cultivate the engineering team, through unblocking, teaching, ramp-up, and refining and establishing best practices.• Assisting with building out engineering team technology roadmaps, to support our long-term product vision.• Continued input into our company planning processes, and culture.

Maintain and expand our Analytics stack, web content-portal, CMS, content-ingestion, and content distribution platforms. Collaborated on product and technology road-maps, and building out our team and company culture and values.• Helped to design, and implement a custom content-ingestion microservice.• Helped to redesign our base content-model, and work to roll out the redesign.• Worked to build-out engineering roadmap, and engineering team-specific sprints.• Outspoken champion of company's core cultural values, worked to maintain and refine them.

Worked to support and improve our development team's interface with internal and external customers, by acting as the customer's advocate into the development lifecycle, and minimizing supports impact on development workflows. Also, developed and maintained our video-encoding & distribution platform, and our SAAS translation product and services.• Worked to manage and refine: customer support workflows, issues & resolution, and reducing impact of support issues on our development lifecycle.• Lead a development, and customer support initiative to revamp our customer-issue ticketing system. Our work resulted in a 20% decrease in customer issue resolution time.• Helped to design and implement translation-tools for international translation team. WYSIWYG side-by-side translation adjustments.

Worked to plan, develop, and maintain an customer's custom e-commerce platform. Acted as customer's champion during internal planning and development phases.• Support and customize Akeneo PIM, and spree storefront tied together with Wombat.• Worked to build out customer-specific handling of product variants inside of Spree & Akeneo.• Helped customer transition into and own their new technology stack and workflows.

Helped to maintain and develop Ruby on Rails based web based translation services and product, custom video-encoding and distribution product. Expanded to help champion customer relations, and providing primary customer technical point-of-contact support - including: on-boarding, issue management & resolution, and general support.• Helped develop custom translation tools and workflows for international translation teams.• Worked to act as internal and external customer champion in development workflows.• Assisted in designing, implementation, and roll-out of new translation back-end.

Build and support iOS applications and libraries designed to interface and highlight the functionality of the NODE sensor platform. Helped to develop and deploy the first NODE compatible iOS application. Supported future development, by researching & refining iOS applications demonstrating NODE's sensor capabilities, and building out the NODE developer portal. Researched and built cloud-based storage and retrieval capabilities into NODE's iOS library.

Developed and assisted in planning, client's web based products. Worked directly with clients to prototype, iterate, and implement product plans, development, and roll-out. Helped support our client's interface to their customers, by managing customer support requests, implementing knowledge bases, and ticketing products.