Client Service Director
CurrentGeneral company support- Obtaining and maintaining ISO 20000-1 certification (3 years in a row)- Conducting and managing 3 projects in the field of internationalization (EU funding) - markets: UK, Denmark, Sweden, Switzerland, Germany, Netherlands- Standardization of company processes: offers preparation, project management, maintenance and support, business analysis, financial efficiency- Standardization of the contracting process (contract standards)Project and Account Management - Managing a team of Project and Account Managers (10-12 people)- Standards of project management and customer service- Providing support in project management- Crisis management- Delegating tasks and responsibility- Recruiting new associates- MotivatingClients and Projects- Managing a portfolio of projects and clients- Active participation in client and project acquisition- Drafting offers- Schedules, cost estimates, contracts- Negotiating project development conditions- Client meetings and presentations- Building positive relationships with clients- Effectiveness controlTraining and competencesCourses in: Prince 2, IPMA, ITIL, SCRUM, NLP, presentations, negotiationsExtensive knowledge of: AI, UX, eCommerce, Web and Traffic Analitics, Optimization, Personalization, Marketing Automation, SEM/SEO, Mobile, as well as other areas the knowledge of which is essential to finding and maintaining a good position in the industry.Knowledge of: Sitecore, Kentico, Umbraco, WordPress, OpenText Web Solutions (RedDot),
