Accountable for the delivery of all IT services (outsourced and/or insourced) within International Trading and Bunkering businesses spanning across Asia Pacific, Europe and Americas. Lead a team of 9 staff in Service Desk, Trading Floor & Desktop Support and Application Support to provide Service Support and Delivery for the business dealing in trading of physical and paper trades for oil products. Responsible for driving continuous improvement in operations and supporting relationship management in ensuring client satisfaction which covers Front Office, Product Control, Back Office Processing and Finance. Setup entire new offices IT infrastructure, trading floor and Data Centre for Singapore and Houston. Provide leadership in driving Strategic IT direction and IT operations for the business. Also take charge of delivery of IT services to Shipping and upstream businesses in Singapore.

Working in close conjunction with appointed Service Provider and the respective agencies in scoping the transition plan, planning key organisational unit change management activities, setting priorities and developing the approach for implementation. Execute plan to transit people, processes and technology, monitor progress and resolve issues, mitigate risks arising from timeliness, impact on products, manpower and costs. Lead cross-divisional functional teams in the transition and ensure all deliverables and milestones are met on schedule and integrated with the overall programme. Ensure that the service delivery model is continually fine-tuned and improved.

Accountable for the delivery of integrated services (outsourced and/or insourced) within the service domain and in accordance with scope, budget and domain plans. Responsible for driving continuous improvement in operations and supporting relationship management in ensuring client satisfaction. Responsible for effective deployment of new releases and changes within the operational domain. Oversees the management of service recovery, incidents and crises. Ensures that services comply with HSSE, security, regulatory and other constraints and parameters.

Reported to Global IT Head for Technology Support Services in Hong Kong, led a team of 50 globally in managing Telecommunication Services in over 50 countries. Key tasks include: managing the daily operations of telecommunication to meet all service levels, develop better transparency of cost and quality service with vendors, ensure all network operational problems are resolved satisfactorily with minimum impact to business users, provide effective network support to all projects in compliance with the bank policy and standards, define and implement key strategic plans, achieve all budget requirements for both projects and production support as well as taking care of compliance and audit matters.

Reported to Global IT Head for Technical Service Delivery in UK, led a team of 200 globally in managing technical support and project implementation activities of all IT infrastructures in over 50 countries. Responsible for technical management of all IT Operations in all countries. Key tasks include: meeting of all service levels for desktop and trading floor services, develop better transparency of cost and service; drive the processes, guidelines and procedures for quality in installation, running, operating and support of all infrastructures, provide effective infrastructure project support to the IT components of business projects, design and implement strategic plan, meeting budgets for operations and projects, managing business stakeholders and vendor relationships, review performance regularly to ensure value-for-money support and meeting compliance and IT audit.

Reported to Head IT of Global Market Division in UK, led a team of 20 regionally in managing IT infrastructure and Security for all Global Market Businesses including Dealing Rooms in Asia Pacific. Key tasks include: ensuring high availability in all aspects of IT infrastructures like unix support, database support and networking in a highly critical environment, enforcing ITIL incident, change management and security management, meeting budgets, managing vendor relationships and meeting compliance and IT Security audit.

Reported to Head of Global Treasury Production Services in UK, led a team of 20 regionally in managing IT infrastructure and applications for Regional Treasury Front Office (including Dealing Room), Global Product business (covers derivative products), Business Finance and Risk Department in Asia Pacific. Key tasks include: supervising IT support personnel, meeting of all service levels, meeting budgets including market data services, overseeing day-to-day support, managing business stakeholders and vendor relationships, ensuring compliance of proper operational procedures in relation to security and access control, and making improvement to bring forth greater efficiency to the daily operations.

Responsible for project management, feasibility studies, system analyses, design and implementation on a Global Scale including Singapore, Hong Kong, London and New York which required in-depth knowledge of both the Treasury business and applications in the Front and Back Office.