1. Sales department analyticsCalculations in Excel and the internal EagleEye databasePreparation of daily, monthly and control annual reportsSetting targets for sales departmentsDevelopment of reports for sales controlCompilation and preparation of analytical reports on competitorsWriting technical documentation for the IT departmentCalculation of ABC analyze and RFM analyzeEvaluating the effectiveness of advertising campaigns2. Call center analyticsPreparation of reports monitoring the implementation of plans for callsSettings for uploading data from the contractor's databaseDevelopment and preparation of reports by department3. CRM administration of Microsoft Dynamics 365Writing IT department documentation to run a CRM system4. Sales ManagoPreparation of bases for mailings.Program administration.5. Project manager implementation and development of the WebTutor training portal for Coral TravelWriting a plan for the implementation of the portalCommunication with IT departments to launch the projectControl and communication with the departments responsible for filling the portal (content, business coaches, designers, technical staff)

The main calculations were in Excel, 1C sales databaseAdministration of internal CRM systemMonthly sales planning process (SKU plan, sales team plan)Calculation of base sales, detection of promotional bursts, seasonality and other factors that affect salesAnalytics based on primary and secondary salesSupport and administration of the sales data collection system

• work with an assortment of and its analyst• motion control product range• work with suppliers: scheduling of deliveries, order fulfillment, returns, etc.• preparation and transmission of orders to the supplier• forecasting and sales plans• ABC analysis, sales planning• work with debt