Business OperationsAnalyze company operations for business clients and implement performance management changes that lead to improved employee cohesion and productivity.Create systems (ex. employee onboarding, client onboarding, feature testing processes, etc..) to support company growth and scaling. Develop company meeting format, structure, and cadence to drive organizational value. Learning & Development Design company specific trainings around new feature launches and processes, implement training, and assess effectiveness.Create and implement state mandated training (ex. sexual harassment training). Create and manage client facing developmental resources, focusing on retention of information as a guiding metric. Content Creation Author featured content (video, blog, image, magazine) for Swimmer Magazine, TrainHeroic, USMS.com, The Wall Street Journal Online, Lava Magazine, and SwimSwam.Performance Coaching Design and implement remote coaching for employees, athletes, and general health seekers looking to improve their overall performance.

Performance Coach OnboardingSpearheaded a comprehensive 12-week remote onboarding program, including LMS content, live sessions, and tactical role simulations.Analyzed job requirements to effectively redesign the teaching process and developmental content, resulting in a 5% increase in client retention during the first three months of the employee lifecycle. Effectively improved employee role readiness to an average of 4.85/5 by 1.5 weeks of joining the company, which aligned with the point of an employee receiving first clients. Company OperationsDesigned and implemented content to support low-performing employee development, resulting in 70% of participants improving their performance status. Led a cross-functional study of effective client experiences and designed a company-wide development program to enhance the first month client retention. Analyzed call availability restriction and supported employee schedule redesign to reduce client start time from seven days to three days from sign-up.Supported employee photo shoot analysis and process improvement to increase low-performing coach selection during client sign-up flow by upwards of 20%. This improved selection rate resulted in enhanced earning potential for coaches. Redesigned company Guru, resulting in a 10% increase in information trust score and improved ease of finding information in a timely manner. Contributed to marketing campaigns by writing blogs and participating in photo/video content creation. Performance CoachingProvided captivating 1:1 remote fitness training to clients nationwide, delivering exceptional results. Coached clients to achieve outstanding performance metrics, consistently ranking in the top 5 for weekly workouts completed.Assisted clients in accomplishing significant athletic milestones, including triathlons, IronMans, and a Boston Marathon qualifying time. Demonstrated proficiency in managing Apple Watch and Garmin data to optimize client progress.

Managed the facility lease operation process, including deposit, insurance, contract execution, and payment, resulting in $1.5 million in gross revenue. Developed and managed a staff of 20 seasonal employees during the track rental season and a staff of 100 employees during national racing events (NASCAR, Indy Car).Operated high-security areas and collaborated with key stakeholders from multiple organizations during national race series events. Designed and executed a “Drive-In Graduation” program for local high schools affected by the COVID-19 pandemic, achieving 462,832 YouTube impressions, 54,372 viewers, and 11,425 hours of watch time.

Increased the monthly revenue of the remote personal training wing of the company from $150/month to $6,000/month. Designed and launched remote training services tailored to meet the needs of individuals, teams, and communities, effectively expanding the company’s reach and market presence. Demonstrated expertise in managing multiple tech platforms, including WordPress, Wishlist, TrainHeroic, Pike13, Intercom, Gusto, Canva, Hootsuite, and Wufoo. Actively contributed to brand growth through the creation of captivating content, including blogs, magazine articles, webinars, social media posts, and conference presentations.

Created and implemented strength and conditioning programs for age group swimmers, masters swimmers, triathletes, and general fitness classes.Assisted in the implementation of season plans for Team USA world team qualifiers and Team USA world junior team qualifiers and medalists. Aided in program growth from a Bronze to Gold level USA Swimming program, securing additional grant funding and resources for the community. Coached in-water swim workouts for masters swimming groups and St. Andrews Episcopal High School. Led power zone bike training geared towards improving triathlete performance ranging from sprint to Ironman. Managed day-to-day facility operations to ensure high-quality member experience and a safe facility for all ages.

Successfully oversaw day-to-day operations of four athletic and recreational facilities, ensuring smooth functioning.Led a redesign of employee development and building staffing schedules, resulting in a reduction of missed/open shifts from 25% to 1.2%.Developed an employee performance tracking system to guide employee progression and retraining decision-making process.Implemented a data-driven tracking system to identify repair trends, predict maintenance needs, and optimize resource allocation. Managed a $1.5 million facility budget and actively contributed to revenue improvement discussions across multiple departments.

Led a short-term project at the United States Naval base in Yokosuka, Japan (return October 2015).Fit 4 Life:Developed and implement a 9-week fitness and nutrition camp that targets "at risk" youth. Provided participants with the education and skills to lead a healthier, more active and nutritious lifestyle. Planned and execute testing and evaluation, workshops, and program design that targets both fitness and nutrition objectives. Developed and maintain positive relationships with youth and the military community. Completed all administrative work, including progress reports, after-action reports, and accident/emergency reports.Scheduled all space needed and all special events associated with the camp. Led all testing and evaluation sessions and present data in meaningful ways to youth and parents. Fitness Coordination:Created and implemented a Grab-N-Go Workout Series for active duty and their families. Led a ViPR/Sandbag specialty workout and a post-workout fitness programming discussion. Participated in roundtable discussions on how to progress fitness programming on base.Re-designed the group exercise schedule so it is more user friendly. Created marketing and implement marketing strategies for fitness programming offerings. Participated in NOFFS and CFL programming.Race Coordination:Assisted in event and race setup/breakdown for the Rock It Solid Duathlon, Firecracker Color Run, Beat the Heat Triathlon, Salty Dog Triathlon, Friendship Day Aerobathon, and the Party Run. Managed transition stations at triathlon and duathlon events.Acted as a resource for event spectators and participants on the event layout. Lifeguard/Water Safety Instructor:Supervised and assisted in the management of three outdoor pools and one indoor pool.Provided proper first aid and lifesaving skills to a multitude of situations.Led water safety courses for members of the military community.Taught swim lessons focusing on stroke efficiency and mechanics.

Personal Training Coordinator: Increased personal training revenue by 22% in the first year and 30% in the second year with a limited client base. Managed a staff of 15 personal trainers and lead continuing education sessions for the trainers.Led monthly meetings to keep all trainers informed on progress, goals of the department, and top performer acknowledgments. Designed new marketing (video, poster, demo days) to increase exposure for the personal training department. Developed and grew participation in “Extreme Training,” an athlete style boot camp available for students, faculty, and staff. Designed the first “Outdoor Boot Camp” program and continue to grow participation levels. Implemented the first “Fitness Combine” for students, faculty and staff. Trained students, faculty, staff, and GW Women’s Dance.Led a Cycle and Pink Gloves Boxing group fitness class. Facility Manager: Managed The Lerner Health & Wellness Center (189,000 sq. ft.) for approximately 10 hours a week and see that operations run smoothly.Supervised 20 staff members each with specific roles and strive for cohesion in the workplace. Kept staff morale high and productivity high. Troubleshoot basic problems with fitness equipment, computers, and membership issues.Attended weekly manager meetings to keep all managers up to date on happenings in the building. Assisted in implementing a new revenue tracking system (ActiveNet).

Designed training programs and led training sessions for the DI sports of women’s volleyball, women’s gymnastics, women’s basketball and men’s rowing. Assisted in training sessions for the DI sports of men’s basketball, men’s squash, and men’s water polo. Managed pre and post-workout supplement tracking.Obtained data using Polar® heart rate monitors and developing training reports using Polar Team®.Presented at the GW Strength & Conditioning Coaches Clinic. Assisted in VO2, lactate testing, and other sports performance measures.

Instructed the Personal Training Preparation class to undergraduate and graduate-level students.Prepared and delivered lectures on exercise physiology, biomechanics, anatomy, and training philosophies. Led in-class workshops to expose students to different training modalities and styles. Managed grades and evaluations of the students. Prepared students to take a nationally accredited personal training certification exam.