Bob Imhoff Email & Phone Number

New York, Ny, Us

Dallas, Texas, Us

At 46 Labs/Lingo/Impact I established and maintained C-Suite relationships with telecommunication carriers globally, while growing and managing all international voice business (customer and supplier) from over 200 Wholesale and Retail customers. My team and I achieved the company’s highest quarter and annual revenue. Wholesale generated half of the company revenue and a third of the company margin prior to the acquisitions. I managed the fraud detection and protection group as well as credit and risk management. I constantly manage across organizations to support the company Sales process (Network, Finance, Retail, Credit Management, etc.). Handled all Finance escalations, disputes, and contracts. I drove the selection of a new and improved routing system, improving our quality management, pricing, and customer and vendor management and ultimately margin. I have reviewed companies for acquisition or partnership.

At 46 Labs/Lingo/Impact I established and maintained C-Suite relationships with telecommunication carriers globally, while growing and managing all international voice business from over 200 Wholesale and Retail customers. My team and I achieved the company’s highest quarter and annual revenue. Wholesale generated half of the company revenue and a third of the company margin prior to the acquisitions. I managed the fraud detection and protection group as well as credit and risk management.I constantly manage across organizations to support the company Sales process (Network, Finance, Retail, Credit Management, etc.). I drove the selection of a new and improved routing system, improving our quality management, pricing, and customer and vendor management and ultimately margin. I have reviewed companies for acquisition or partnership. Managed through 2 acquisitions.

Responsible for Sales, Marketing, Pricing, Sales Operations, P&L including International and Domestic Voice services, SMS, and Top-Up services at the award winning KDDI Global. KDDI Global is one of the industry's largest providers of wholesale international voice termination, SMS and top up services. KDDI Global is the USA subsidiary of KDDI Corporation, a Fortune Global 500 Company, which is the 2nd largest mobile provider in Japan with over 40 million subscribers, and it is also Japan's largest Cable TV Provider I developed and implemented a company strategy as well as creating a company Steering Committee, led by key Executives of each business unit. I led the continuously redesign of organizational needs based on the market. In addition to responsibility for Sales and Sales operations and P&L, assumed increased responsibilities for fiscal management, new product development, employee morale and development. I led and developed automated financial process and management for all customers.I created Employee of the month awards and incentives and formed a partnership for incremental business opportunities with our US sister companies, KDDI America and Locus.

Responsible for Sales, Marketing, Pricing and Sales Operations at the award winning KDDI Global. KDDI Global is one of the industry's largest providers of wholesale international voice termination and top up services. KDDI Global is the USA subsidiary of KDDI Corporation, a Fortune Global 500 Company, which is the 2nd largest mobile provider in Japan with over 40 million subscribers, and it is also Japan's largest Cable TV Provider with over 4 million subscribers. KDDI Corporation annual global revenue amounts to more than $40 billion. http://www.kddiglobal.com.

Ricochet LLC is a cloud based telecommunications service provider that provides switched voice services to telecommunication operators worldwide. I managed the interconnect process for Tier 1 accounts who are now 8 of our top 10 revenue and margin producing accounts. I was responsible for all sales, buying, new customer acquisition, provisioning interface, negotiating contracts and play a key role in billing and collections. I managed and supervised at team of 20+ salespeople, buyers, operations and NOC staff as well as indirectly finance and reporting staff. I developed and maintained Executive level relationships and negotiated contracts and deals with all customers.

Basking Ridge, Nj, Us

Manage all buying for Verizon's International Voice Business a $2B a year outbound voice business. I successfully leveraged Verizon's spend for high quality, better cost structure and increased sales revenue. I negotiated the outbound all Bilateral deals, Resale and VoIP with carriers globally. Lead a team of buyers and contract staff. I was the Subject Matter Expert responsible for all of Verizon International Voice. I led efforts to managed the return to profitability of the voice business following the acquisition of MCI. I was part of the MCI acquisition review team. I developed and maintained Executive Level relationships with customers, suppliers and internally, dealing with nearly every telecommunications carriers around the world. I supervised at team of 12+ buyers and operations staff. I led the negotiations and buy/sell deals with Carriers, utilizing our enormous buying power. I handled all buying functions, including negotiation of contracts, interconnects, rate and quality levels, relationship management, customer satisfactions, etc. I negotiated with all suppliers for best pricing and highest quality levels. Managed scorecards and operational reviews for key vendors. My position dealt with all escalated trouble tickets and implemented testing of suppliers into Verizon’s Wholesale, Retail and Wireless routing plans. My team and I defined the progression process for the movement of suppliers from Wholesale traffic to Verizon's coveted Retail traffic.

Us

Responsible for Global Customer Care. I created and implemented a Customer Care Strategy for this start-up corporation and managed the organization that was the primary interface to customers on a daily basis in support of the Sales Organization. I built, managed, and standardized Customer Care Processes and Organizations in U.S., Poland, Czech Republic, Russia, Slovakia and Greece. My team and I assisted European Country Managers in tailoring customer interface strategies to local target markets.I defined the Customer Relationship Management (CRM) attributes for implementation of new systems Remedy (customer care/trouble ticketing system) and Phoenix (billing platform). Sucessfully negotiated contracts for buying off-network services to augment the Company’s own network. I managed customer expectations during transition to a Lucent/Excel and a Siemens EWSD switch and network upgrades. I also created, implemented, and managed an ordering and provisioning tracking process for Voice over IP (VOIP), Web Hosting and Broadband Interconnection Services. My team and I managed all US and European carrier traffic, including pricing and quality and daily reporting.

Dallas, Tx, Us

Held various Management positions over 15 years including jobs relating to AT&T Card Product, Budgeting positions, Provisioning, Billing and Collections, Credit Management, Executive Assistant CEO staff and Wholesale Markets positions.