Bojan Adamcevski Email & Phone Number

Auckland, New Zealand

API OnboardingPayments Development

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Client support:- FX Online, Internet Banking for Business- International Payments- FX Dealing ( Forward Exchange Contracts )

Auckland, New Zealand

Short term secondment at the PCBB Migration team. - Migrating business clients from PC Business Banking platform to a new Internet Banking for Business-(IB4B) platform. - Admin & Technical support for Migration Managers- Customer support- Setting up new IB4B registrations- KYC & AML compliance analysis, filing documentation - Process improvements, simplifying the Health check forms, One Note implementation, IB4B improvements.

Auckland, New Zealand

- On-boarding new clients at BNZ Partners, domestic & international- Switching of accounts and payments from different banks- Business Payments - Establishing new Direct Debit Initiators- Risk analysis- Opening new accounts- Setting up internet banking, business and personal- Process improvements: was working on improving the on-boarding forms for better customer experience; working on performance tracking report, (Leave, unplanned absences & productivity report)- Reporting: Daily Service Levels, Work in Progress, Call Stats, Monthly performance tracking. Main focus is properly identifying any new entities that are being onboarded in line with the Bank's Risk appetite and policy for KYC & TC. As well as making sure each new on-board is compliant with the AML & CT legislation requirements.

Auckland, New Zealand

Short Term Secondment, supporting Transactional Solutions Specialist and Business Development Manager - Corporate and Commercial clients. - Setting up new Direct Debit Initiators- File Pass, Manual Changes, Sweeps- Setting up and support for Internet Banking for Business for new clients.- Merchant Services, Pricing reviews, new set ups and customer support. - On-boarding new clients at BNZ Partners, domestic & international, AML / CT, KYC- Customer Service and Support

Auckland, New Zealand

- Merchant sales & service, direct dealing new and existing clients- Merchant acquiring- Merchant pricing- Risk profiling- Visa / Mastercard compliance analysis- Kaizen Champion for the team. I was part of the Kaizen register board, where we review all process improvement ideas. Delegating ideas to all members for their implementation and realizing any ideas that can be done locally by the team. - I worked on creating a new training manual that is user friendly for new and existing staff members. - I worked on improving the "Quick Decision Tool" for faster decision making on merchant applications.Summary:As a merchant specialist, my main focus was promoting and selling the most appropriate merchant facility for processing credit cards to new and existing business customers. This involved sale of merchant facilities such as: standard Eftpos Terminal facility, Paper facility, Online processing, Website/Shopping cart style processing, Direct Debit processing etc. I was managing the entire set up process from start to Finish. I was to approve or decline merchant applications based on the Risk analysis of the merchant and their business, especially for high risk merchants. This includes implementing KYC for new customers as per bank's policy, reviewing the T&C’s of the merchants to be in line with the Consumer Act Guarantee; checking the contents of the products, Website compliance, Cross border merchants, Third Party processing, counterfeit products, check for fraudulent merchants, return policies etc. I enjoyed this role very much as I increased my knowledge in the payments industry and my Risk Awareness. Have dealt with different Third party payment providers. Also I dealt with different business customer, I had to understand their business model, products and Ideas. There are very unique and clever business ideas on the market.

Auckland

Outbound calls to service existing BNZ Partners customers:- Term Deposit retention- New Term Deposits acquiring- Cash Pie sales & service- Savings accounts sales & service- Home Loan servicing and retention- Business Loans servicing and new acquiring- New Lending acquiring- CCAF loans servicing- Customer support- Kaizen Champion for the team- working on submission and analyzing of new process improvements ideas. - process improvements, I was working on educating staff for better and easier understanding of the investment products and their maintenance process. Summary:I was looking after a portfolio of 21 BNZ Business Partners. Main focus was retaining existing business and in the course of conversations identifying cross-sell opportunities for referral to Partners.This includes calling clients to discuss plans for: Term Loans, Term Deposits, New balances, CCAF loans and account maintenance, cross sell opportunities, Asset Finance cross sell. I have developed an excellent relationship with the BNZ Partners and our clients.

Auckland, New Zealand

Taking inbound calls from BNZ partners customers, mainly business clients. - Customer support- Accounts maintenance and providing solutions- General Lending inquires and support- Home Loan maintenance- Term Deposit maintenance- Dealing with complaints- Internet banking support- International payments

Auckland, New Zealand

Taking inbound calls from retail customers- Customer sales and service, discovery conversations. - Sale of General insurance - Car, Home, Contents & Life insurance- Accounts maintenance-General inquires and providing various solutions.- Home Loan sales & service- Term Deposit sales & service- Personal Loans Sales and service- Credit cards sales and service- Dealing with complaints- Second in charge for the team leader, manning the Team Leader phone, supporting staff. - Have attended Team Leader assessment. - Process improvements:I have created a spreadsheet for tracking unplanned absences. The report provides intelligence on people's behaviors and cost associated with unplanned absences. This report was used by the center management.

Auckland, New Zealand

My role was to manage the corporate switchboard, answer customer queries and transfer calls. In addition I was Providing Administrative support to the contact Center site manager.

My responsibilities were:- Customer service- Managing bookings, managing the cash register- Stock fulfillment- Supporting the staff, managing the cleanliness report- Training and support of new staff members- Dealing with complaints- keeping the premises clean and in representable condition

Skopje, Macedonia

My responsibilities as a head receptionist were: - Customer sales & service - Managing the accommodation bookings- Preparing invoices - Preparing daily reports, such as occupancy, wear and tear, revenue, fulfillment reports etc. - Manning the cash register- Training and supporting new staff members- Supervision and support for the Housekeeping team, inspecting the cleanliness of the rooms. - Dealing with customer complaints- Second in charge for the Building manager, this included daily inspections of the building, supervision of any ongoing maintenance. Dealing with general queries & complaints of the business office tenants.

Skopje, Macedonia

- Training and support of new staff- Delegating various tasks to employees based on customer priorities. Assigning operative positions.- Service manager- Managing the front desk and drive through. Making sure service levels are met, shorter customer queues, stock fulfillment.- Quality checks and follow ups - performance conversations